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Fiserv, Inc

Client Technical Support Representative, Senior

Fiserv, Inc - Portland, OR

What does a Client Technical Support Representative do?You will operate as the client point of contact and or point of critical issue for moderate to highly complex questions, requests, and service issues. You will serve as a subject matter expert for products and services and. provide Fiserv clients (B2B), dedicated outreach interaction and timely responses to service and product solutions. You will receive and resolve product and service related issues raised from client support associates. TAG also serves as an issue point for other internal resources for service related topics. This position works cross functionally with other support entities such as development and product management.If you are the kind of person who loves to play a very meaningful role in how the client views their experience with Fiserv this position is for you. This is a small but dedicated team that works together to tackle client issues. Tag is well-known throughout the Business Unit as the go to team to quickly and correctly answer client questions or issues.Basic qualifications for consideration:Case management applications and ability to organize work loadExperience with case management tools such as ServicePoint or Facet.Industry experience required.Experience in building working network and interacting with technical teams.Experience in Product Support, Client Service and troubleshootingProficient in Microsoft Office ProductsHigh School GraduateMinimum 2 years’ experience requiredCard industry experience, product support, client services, case load management.Preferred qualifications for Consideration:Experience with mobile applicationsWho we are:The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a best-in-class payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.Fiserv is an Equal Opportunity Employer/Disability/Vet

8 days 19 hours ago

Fiserv, Inc


Client Technical Support Representative, Senior Fiserv, Inc - Portland, OR, United States


Location: Portland, OR

Company Profile:
Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services that create value and results for our clients. Fiserv drives innovations that transform experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.