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Fiserv, Inc

Client Support Representative

Fiserv, Inc - Brookfield, WI

About Fiserv:Fiserv is a leading global provider of financial services technology. We serve approximately 14,500 clients worldwide which include banks, credit unions, thrifts, investment management firms, leasing and finance companies, retailers and merchants. We provide account processing systems; electronic payments processing products & services, such as electronic bill payment and presentment services, card-based transaction processing and network services, ACH transaction processing, account to account transfers, and person to person payments; internet and mobile banking systems; and related services including document and payment card production and distribution, check processing and imaging, source capture systems, and lending and risk management products and services.About the Business:Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch® and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.About the Product:Cleartouch® is an online, real-time bank platform solution that provides integrated access to multiple delivery channels, customer activity and complete customer relationship information. Cleartouch®is delivered in an outsourced environment and leverages service-oriented architecture (SOA) in the Fiserv enterprise services framework.About the Job:The Client Support Representative provides clients with technical support for the Cleartouch®product line. Client support includes training, system evaluation, quality assurance, documentation review, and client assistance to resolve their questions. This position is a phone support position and the primary client contact for Cleartouch® lending products.Essential Job Responsibilities:Handle all client calls and issues.Research and problem-solve to determine resolutions to reported problems.Build and maintain high-level client satisfaction that is measured via the annual survey. Goals for call responsiveness are set for the Division and apply to this function. Train new clients on the features and operation of Cleartouch applications enabling them to successfully use the product and achieve their business objectives.Required Qualifications:Minimum of 2 years’ experience with a lending back ground (mortgage or general loan servicing)Minimum of 2 years customer service experienceMust be able to work Mon-Fri 8AM – 5PM and (10AM – 7PM only when shift backup is needed)Must be able to work from our Brookfield, WI locationPreferred Qualifications:College Degree3 years’ experience with a lending back ground (mortgage or general loan servicing)Experience working in a call center environmentExperience troubleshooting technical lending productsAdditional Skills & Abilities:Ability to multi-task between computer applications and phone callsAbility to trouble shoot computer applicationsResourcefulTeam PlayerProblem SolvingFiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

9 days 16 hours ago

Fiserv, Inc


Client Support Representative Fiserv, Inc - Brookfield, WI, United States


Location: Brookfield, WI

Company Profile:
Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services that create value and results for our clients. Fiserv drives innovations that transform experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.