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Epiq Systems, Inc.

Client Services Representative

Epiq Systems, Inc. - Washington, DC

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Responsible for guiding client through job lifecycle. Focus on managed accounts, intercompany and transactional work.

Responsibilities & Essential Functions

Liaises client through job lifecycle (intake, processing, production and completion) in a timely manner

Liaise between suppliers and other Epiq departments as necessary

Set up and train users on proprietary company portal. Troubleshoots Epiq Link issues for client

Excellent verbal and written communication skills. Will interact via phone and email with clients and suppliers daily.

Ensure confidentiality and a high level of integrity at all times

Support production process on an as needed basis

Required Characteristics & Credentials:

High degree of competence with MS Windows OS, MS Office Suite, Maps and Internet search

Ability to be personable, articulate, knowledgeable and professional in communication with internal and external clients *

Process-oriented, results-driven, and pays high attention to detail in all aspects of work

Bachelor's Degree or equivalent

Prior court reporting and/or production experience a plus

Ability to work flexible hours as needed

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

16 days 17 hours ago

Epiq Systems, Inc.

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Location: Washington, DC

Company Profile:
We are a worldwide provider of legal services and technology, serving law firms, corporations, financial institutions and government agencies—helping them manage the complex data and logistics of eDiscovery, bankruptcy and class action.