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Quest Diagnostics

Client Service Asst

Quest Diagnostics - Oklahoma City, OK

\u003Cspan class=\job-content\ itemprop=\responsibilities\\u003E\u003Cp\u003EJOB SUMMARY:\u003Cbr\u003EResponsible for contacting the customer in one or more of the following ways: phone, fax, electronically or in writing and in person to report results, acquire data or relay information. Resolves routine issues to the satisfaction of the client and provides thorough documentation of all transactions. Assists in clerical support of the Client Service Center. \u003Cbr\u003E\u003C/p\u003E
\u003Cp\u003EJOB RESPONSIBILITIES\u003Cbr\u003E\u003Cbr\u003E\u0026gt;Report laboratory results to clients and patients using established protocols\u003Cbr\u003E\u0026gt;Document reporting or call history in the required format and maintain complete and accurate records\u003Cbr\u003E\u0026gt;Contact the clients to resolve routine matters related to patient testing and result reporting\u003Cbr\u003E\u0026gt;Report client concerns using established protocols\u003Cbr\u003E\u0026gt;Escalate issues as appropriate using established protocols\u003Cbr\u003E\u0026gt;Provide input on quality improvement opportunities to supervisor\u003Cbr\u003E\u0026gt;Provide clerical support and/or reception support\u003Cbr\u003E?Leads by example in demonstrating gold standards behaviors\u003Cbr\u003E\u0026gt;Other duties as required to meet the customer requirements\u003Cbr\u003E\u003Cbr\u003ETHE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.\u003Cbr\u003E\u003Cbr\u003E\u003C/p\u003E\u003C/span\u003E,datePosted:2018-05-25,employmentType:FULL_TIME,industry:Other,hiringOrganization:{@type:Organization,name:Quest Diagnostics},identifier:{@type:PropertyValue,name:Quest Diagnostics,value:J3R0HN70QR2Y5CG00JN},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Oklahoma-City,addressRegion:OK,postalCode:73101}}}

25 days 9 hours ago

Quest Diagnostics


Client Service Asst Quest Diagnostics - Oklahoma City, OK, United States


Location: Oklahoma City, OK

Company Profile:
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.