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Global Payments Inc.

Client Service Account Manager-1

Global Payments Inc. - Beaverton, OR

Summary:Provide accurate, timely, and advanced technical information, advice, and assistance regarding the organisation’s products and services before, during, and after a transaction to maintain and improve the organisation’s customer relationships.Job Details: Respond to more complex, difficult, or escalated enquiries from customers and clients (via email, phone, or online discussion boards); understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services.)_x000D_Undertake research, adapt established procedures, and develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases._x000D_Use databases or other computerised systems to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry._x000D_Coach less experienced help desk staff to help them respond to customer enquiries accurately and promptly. University (Degree) 4 to 7 yearsWe are an EOE F/M/D/V. Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil. Why Work for Global Payments?Corporate citizenship is fundamental to our valuesReal opportunities to grow professionallyCollaborative, friendly work environmentRelaxed, casual dress codeCompetitive benefitsPosted YesterdayFull timeR3106

8 days

Global Payments Inc.

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Client Service Account Manager-1 Global Payments Inc. - Beaverton, OR, United States

   

Location: Beaverton, OR

Company Profile:
With a relentless commitment to "go above and beyond” for our customers rooted in our corporate values, we seek to ensure all of our payment processing services meet the demanding needs of business today and set the standards for tomorrow. With every transaction, with every service, with every product and every system, Global Payments builds trust in every transaction.