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FIS Company

Client Relations Representative Intern- summer 2018

FIS Company - Sunrise, FL

\\r\\rJob SummaryResponsible for high-level relationship management for one or more assigned clients strategic to the Enterprise. Accounts are target clients having a major strategic impact on the long-term success of the Enterprise. General Duties & ResponsibilitiesStrategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.Responsibility for client satisfaction, maintaining client communication and overall management of client relationship.Has profit and loss responsibilities.Works to maintain and grow the client relationship while ensuring ongoing customer service.Leads sales effort for incremental revenue opportunities and contract renewals.Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements.Manages operational aspects of projects and is responsible for oversight of vendors and subcontractors.May lead personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function.Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.May work at an FIS or a client location.Other related duties assigned as needed.Educational RequirementsObtaining a Bachelor’s degree in business, computer science or information systems or the equivalent combination of education, training, or work experience. General Knowledge, Skills & AbilitiesProven knowledge to represent the enterprise‘s entire range of products to the client and of the industryProven track record in client relationship management and/or the sales of technology products and servicesFinancial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledgeBroad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s businessExcellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfactionDisplays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clientsExhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clientViewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterpriseDemonstrates the ability to lead by example and motivate professional level staffDisplays strong leadership qualities, decision making abilities and strong business judgmentPossesses strong personnel management skills\\r \\r \\r\\rFIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.\\r \\r \\r FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. \\r \\r \\r \\r  \\r \\r \\r \\r FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfFor positions located in the US, the conditions below apply.\\r \\rIf you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)\\r \\rADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\\r \\r \\r \\r \\rAs part of the selection process this role may require an assessment to determine suitability \\r \\r \\r \\rRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. \\r

6 days 19 hours ago

FIS Company

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Client Relations Representative Intern- summer 2018 FIS Company - Sunrise, FL, United States

   

Location: Sunrise, FL

Company Profile:
FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 37,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.