Client Delivery Manager - Asset Mgmt Sector - DataGXState Street Corporation. - Boston, MA
Assess/evaluate client requirements against scope of project, manage project plan and schedule
Act as a client-facing program manager on large, complex implementation projects to ensure a smooth transition as the relationship begins
Leads the overall direction, coordination, implementation, execution, control and completion of large, strategic clients ensuring consistency with company strategy, commitments and goals
Defines standard product/implementation scoping documentation. Facilitates the definition of project scope, goals and deliverables
Documents all custom client requirements, works with product management, technology and service management teams to define technical and process solutions to deploy custom scope, and ensures smooth knowledge transfer from sales to implementation team.
Works with other project managers and specialists to ensure timely and accurate delivery of standard and custom scoped objectives. Ensures Implementation, delivery and development timelines are met.
Monitor and report on progress of the project to all stakeholders, present reports defining project progress, problems and solutions and implements project changes and interventions to achieve project goals
Provide feedback to internal team and development regarding process and product
As workflow dictates oversight and completion of individual RFPs and the implementations of new strategic clients
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Responsible for managing client expectations.
10 days 17 hours ago
applyClient Delivery Manager - Asset Mgmt Sector - DataGX State Street Corporation. - Boston, MA, United States
State Street is a leading financial services provider serving some of the world’s most sophisticated institutions. We offer a flexible suite of services that spans the investment spectrum, including investment management, research and trading, and investment servicing.
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