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Erie Insurance Inc.

Claims Support Specialist II

Erie Insurance Inc. - Charlotte, NC

Under moderate supervision, performs clerical and administrative activities.

Duties and Responsibilities

Performs general clerical and office duties, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and preparing items for destruction. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.

Enters and proofreads correspondence, forms and related materials, and transcribes dictation and statements. Generates, sorts and distributes automated form letters.

Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquires with customer service as a priority.

Assists claims personnel with various activities, as required, including accessing and verifying Policyholder information, providing other information, completing paperwork and preparing file jackets and entering loss reports and/or claims information into the claims management system. Maintains diary systems of open claim files as required.

Enters/issues checks and related information, and completes daily balancing and batching activities as required.

Mentors and trains less experienced staff as needed.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Ability To Maintain Composure

Detail Orientation

Developing And Maintaining Relationships

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Time Management

Writing Skills

Qualifications

Minimum Required Education Equivalents

Associates degree in business or related field; or

High School Diploma or GED and two years clerical or office experience, required.

Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred. Completion of LOMASelect tests required. Passing score on LOMA Select tests required. Working knowledge of word processing software required. Experience in the insurance industry preferred. Completion or active pursuit of insurance education, such as the Program in General Insurance (INS 21, 22, 23) or INTRO courses, preferred. Valid drivers license preferred.

All Employees with a telecommuting arrangement in which they consistently work remotely during part, or all, of their work schedule must have in their regular remote work location, access to business class internet service providing 3 megabytes (3 MBs) or more of bandwidth. For this purpose, business class internet means internet service with a static IP address, dedicated connections and guarantees or service level agreements (SLAs) addressing relevant performance characteristics. The internet service bandwidth requirement is subject to revision from time to time based on the requirements of ERIEs systems.

Physical Requirements

Lifting 0-20 lbs; Frequent (50-80%)

Lifting 20-50 lbs; Occasional (

Job Type

Permanent

Job Reference

9361372a36f938d

Job ID

19868505

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25 days 5 hours ago

Erie Insurance Inc.

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Claims Support Specialist II Erie Insurance Inc. - Charlotte, NC, United States

   

Location: Charlotte, NC

Company Profile:
From our modest roots in 1925 as a Pennsylvania auto insurer, we've grown to become a multi-line insurance company, offering auto, home, business and life insurance through our network of independent insurance Agents. Today, our geographic presence extends to 11 states and the District of Columbia. From New York to North Carolina and from Wisconsin to Tennessee, we continue to carry out our founding purpose: "To provide our Policyholders with as near perfect protection, as near perfect service as is humanly possible and to do so at the lowest possible cost." At The ERIE, we adhere to disciplined underwriting, fair pricing and a prudent investment philosophy. These factors have contributed to our ability to earn consistently superior ratings in the insurance industry. The combination of a quality agency force, a commitment to customer service and the financial stability provided by Erie Insurance Group assures you that we’ll be there when you need us most. Learn more about ERIE with the story of ERIE's brand. It’s a guide that our Agents and Employees use to help us live the promise that has steered The ERIE for generations – to be Above All in SERVICESM.