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MasTec, Inc.

Claims Specialist

MasTec, Inc. - San Jose, CA

['Claims Specialist','15540','MasTec Utility Services','Regular','Full-time','CA-San Jose','','!*!

MasTec – Utility Services Group activities include the installation, maintenance and upgrade of communication and utility infrastructure, including, but not limited to: communications, electrical and natural gas distribution infrastructure.

At MasTec you’ll be joining a family where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

In addition to the valuable skills gained through training and on-the-job experience, MasTec offers competitive pay, including medical, vision and dental coverage, 401K and employee stock discounts.

We are currently seeking a Claims Specialist to join our dynamic Team in the Bay Area supporting a major telecommunications infrastructure project.

Job Summary

The Claims Specialist supports the Quality Assurance Manager, and will play a key role in helping the project investigate and resolve claims associated with purported damage to public and private assets associated with work performance. The role requires a candidate that has the skills and experience necessary to work with insurance adjusters, customers, clients, subcontractors, and internal stakeholders to ensure a satisfactory and compliant resolution to all claims. An ideal candidate will have strong organizational skills and be able to articulate and present information clearly and concisely. Strong record keeping and the ability to maintain historical and accurate reports for each claim is essential.


Recovery of repair costs on third-party network damages across multiple sites and municipalities;

Individual will learn, understand and be able to utilize state dig laws and statutes , 811 excavator requirements, NESC standards, CGA guidelines, etc.;

Develop a professional working relationship with the Client, on-site field investigators, technicians, management team and other personnel

Develop a solid working relationship with the Client’s and other utility locate companies and their claims coordinators and management

Achieve monthly and quarterly recovery targets set by the department

Learn the functionality of the company’s Claims Database Tool and enter all notes and documentation within the tool throughout the recovery process

Resolve and negotiate claims recovery via phone, email, letter and other means of communication;

Be able to support claims investigation packages with photographs, narratives, job costs, site sketches, locate tickets and other components provided to you from the field investigator and visualize and understand the damage scene to accurately defend liability;

Work directly with liable parties’ insurance provider to defend claims and negotiate settlements;

Work directly with claims departments and management of liable parties from small businesses to large corporations and municipalities;

Communicate with the field investigator for post-claim submittal needs;

Attend weekly department meetings to discuss individual and team recovery numbers and goals;

Maintain a working knowledge of the entire claims process;

Use analytical and quantitative methods to understand, predict and enhanced project management processes;

Assemble data, analyze performance, identify problems and develop recommendations to support Project Management planning and operations.','!*!


Candidate must have a Bachelor’s degree related to project or construction management, business management, or substantial relevant years of experience supporting similar functions on large construction projects;

Successful candidate must have strong attention to detail with a track record for leading the team around them to higher levels for operational excellence;

5 years of experience;

2 years of experience ensuring effective claims managment for an Enterprise;

Excellent communication skills with experience serving as the principal driver for claims process across a fast moving, mission critical enterprise;

Ability to accurately prepare daily, weekly, monthly, quarterly and annual reports;

Analytical mind with business acumen;

Problem solving aptitude;

Attention to detail;

Excellent communications skills and organizational ability;

Must be self-motivated with a proactive approach to working with diverse teams.


MasTec prefers, but does not require, that candidates have experience in the local area Minimum 2-4 years of claims recovery and/or insurance industry experience;

Knowledge of insurance claims negotiation and settlement process;

Knowledge of cellular, cable, and fiber industry and/or utility locate industry;

Exceptional writing and communication skills, with a heavy focus on phone and email;

Bi-lingual English and Spanish;

Proficient in MS Word, Outlook and Excel.


Don’t miss this great opportunity!

All applicants must pass a background check and pre-employment drug screen.  Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. 

MasTec is a publically traded company MTZ (NYSE).

MasTec, Inc. is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.','Claims Specialist

14 days 3 hours ago

MasTec, Inc.


Claims Specialist MasTec, Inc. - San Jose, CA, United States


Location: San Jose, CA

Company Profile:
Over the course of the last 80 years, MasTec companies have been involved in some of the largest and most complex infrastructure construction projects across the country. Our experience has given us a deep and comprehensive understanding of the markets we serve, as well as the ability to effectively manage people, projects and equipment. It allows us to proactively identify challenges, avoid pitfalls, and overcome obstacles, and to accurately set and meet expectations for schedule and budget.