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Nelnet, Inc.

Claims Representative II

Nelnet, Inc. - Lincoln, NE

Overview
Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.
Responsibilities
Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
Contribute to Continuous Process Improvement.
Ensure integrity of data and information.
Validate and update information in the Loan Servicing systems.
Review prior lender service and payment histories.
Staying updated on company and department communication, emails and procedures.
Attending team meetings and required trainings.
Completing corporate trainings and quarterly meeting with leadership
Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)
Working required overtime as needed.
Qualifications
EDUCATION:
High school degree or equivalent required. 
 
EXPERIENCE:
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing and/or Originations systems preferred.
 
COMPETENCIES \u2013 SKILLS/KNOWLEDGE/ABILITIES:
Service Excellence
Oral communications
Written communications
Teamwork
Accuracy/Attention to Detail
Working with MS Office
Business Math
Problem Solving
Managing Multiple Priorities
Basic Computer skills
EEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a drug free and tobacco free workplace.

18 days 1 hour ago

Nelnet, Inc.

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Claims Representative II Nelnet, Inc. - Lincoln, NE, United States

   

Location: Lincoln, NE

Company Profile:
By helping people accomplish their educational goals instead of focusing on ourselves, we collectively have a huge impact on the quality of their lives, making the world a place where fulfilling dreams is possible. As we help families set up payment plans to better afford an education, support families' efforts to successfully plan for college, explain options to make it easier to pay back student loans, and simply answer questions, every interaction we have with customers impacts their educational experience, and I am proud to be a part of it.