Claims Assistant SupervisorAmTrust Financial Services, Inc. - Dallas, TX
AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Claims Assistant Supervisor. The Supervisor will be responsible for the training, consistency, and compliance of our Claims Assistants. The Supervisor will ensure quality assurance in all phases of the support staff and processes. The Claims Assistant Supervisor will work in conjunction with the Claims Assistants and is responsible for overseeing their quality and quantity of work. The position will be responsible for a Claims Assistant Internal Audit Program to assure that we are compliant with AmTrust Best Practices and Department of Insurance Regulations. The Claims Assistant Supervisor must demonstrate leadership and interpersonal communication skills by working collaboratively and effectively with peers and management to accomplish objectives. This position must have the ability to identify and report problems, and work with management to create clear and concise procedures and goals for Claims Assistants.
Assist adjusters in contacting insured’s or other involved persons to obtain missing or incomplete information.
Provide customer service, such as giving limited instructions on how to proceed with claims, completing timely and accurate responses to customer inquiries and resolving minor complaints which arise during the claims handling process.
Performs data entry functions (claim checks, claim file updates, forms, form letters, electronic interfaces, etc.) as directed by claims adjuster or supervisor.
Receives and/or returns telephone calls as directed by claims adjuster.
Performs general maintenance of claims documents in the claim files.
Other tasks as assigned by adjusters and/or manager.
Basic knowledge of claims procedures and policies.
Ability to take direction and make decisions.
Self-organized and detail oriented.
Ability to learn new procedures quickly and adapt to a changing environment.
Professional telephone demeanor and good oral communication skills.
Ability to work well under pressure and multi-task in a fast-paced environment.
Basic understanding of business technology.
Ability to work in a team environment.
High school diploma.
Two to four years’ experience in an insurance claims department or related experience.
10 days 10 hours ago
applyClaims Assistant Supervisor AmTrust Financial Services, Inc. - Dallas, TX, United States
AmTrust Financial Services, Inc. was founded in 1998 to provide workers' compensation insurance to small businesses across the United States. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small- to mid-sized businesses. AmTrust’s financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk. Since its inception AmTrust has crafted a balanced portfolio of insurance products including:
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