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Ameriprise Financial, Inc.

Citrix Operations Engineer

Ameriprise Financial, Inc. - Minneapolis, MN

About Ameriprise

With the right company, life can be brilliant. At Ameriprise, we’re not just in the business of managing our clients’ finances — we also help our advisors and employees reach their true potential, too. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step to create a brilliant career at Ameriprise Financial.

Job Description

The Operations Engineer will support the management and administration of the Citrix XenApp, XenDesktop, and VDI technologies production environment. Pro-actively monitoring and responding to incidents/problems/service requests. Frequently collaborate with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/incidents while remaining focused on security, up-time and performance. Provide troubleshooting and resolution to routine/semi-complex problems.


Troubleshooting & Incident Management

- Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.

- Responsible for designing, reviewing, approving and deploying robust, stable and manageable solutions while minimizing hardware/software/network downtime.

- Periodically assist in the procurement, configuration, and integration of new technologies.

Proactive Monitoring & Preventative Maintenance

- Ensure the up time and response time SLAs/OLAs for services are met and or exceeded.

- Pro-actively monitor the stability and performance of various technologies within area of expertise and takes appropriate corrective action prior to an incident or problem occurring.

- Ensure patching and regular maintenance is performed as required.

- Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.


- Recommend, deploy and document strategies and solutions for software/hardware/network engineering problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.

- Independently identify key issues, patterns and deviations during the analysis.

- Recommend robust solutions utilizing pragmatic judgement, creativity, and in-depth technical knowledge and evaluation that comprehensively meet the needs of the business.

Leadership & Partnerships

- Manage effective relationships and works in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions ensuring that service level commitments and project time lines are maintained.

Processes, Standards & Best Practices

- Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.


- Create, maintain and update documentation of detailed design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

Continuous Learning

- Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.

Required Qualifications

- Bachelor’s degree in Computer Science, Engineering or related field; or equivalent work experience.

- 5-7 years of relevant experience.

- 5-7 years of proven engineering expertise within the subject matter domain.

- Ability to support working outside of normal business hours to provide after hour or on-call support when necessary to solve high profile incidents/problems.

- Highly innovative problem solver with strong analytical and customer service abilities required.

- Ability to communicate and articulate technical information across various organizational levels.

- High reasoning aptitude and ability to quickly understand complex operating environments.

Preferred Qualifications

- Strong Microsoft, Citrix, design/implementation, troubleshooting, application packaging and integration, and performance tuning skills.

- Experience administering operating system and server software in an envrionment consisting of Citrix XenApp/XenDesktop/VDI, VMWare ESX, VSphere, and NetScalers.

- Strong understanding of Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Group Policy Objects (GPOs)

- Knowledge of desktop management concepts such as local profiles, roaming profiles, email profiles, folder redirection, and software distribution.

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Citrix Operations Engineer Ameriprise Financial, Inc. - Minneapolis, MN, United States


Location: Minneapolis, MN

Company Profile:
Ameriprise Financial is a global financial leader. Integrity has been a core value since we were founded by John Tappan in 1894. It's how, through panics, recessions, the Great Depression and the recent Great Recession, we've grown into a global financial leader. We've never taken a bailout. Never lost our focus on our clients. That's who we are. During trying economic times our strength, integrity, our breadth of services and personal relationships have made us America’s leader in financial planning.