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FedEx Corporation (US)

Center Manager Business

FedEx Corporation (US) - Springfield, MA

Center Manager Business

FedEx Office

Springfield

MA

Job #658074317

Job Number: 1936362BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Any

Region: 054 : Northeast

Address Line 1: 1383 Main Street

City: Springfield

State: Massachusetts

Zip Code: 01103

Position Summary

The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives. The Business Center Manager may also be required to perform functions normally performed by Team Members within the Center.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Achieve company objectives for sales and profit performance and customer experience objectives within the CenterDirect supervision of team members, including responsibility for:Hiring of all team members and monitoring new hire orientation proceduresTraining and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employmentEnsuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team membersEnsuring a positive customer experienceEnsure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policiesMonitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etcRecommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materialsEnsure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of centerEnsure team members within center are consistently applying FedEx Office Policies and ProceduresEnsure center cleanliness and execution of internal processesLeads and performs as necessary tasks related to production, retail, self-serve, and shipping services and any other established standard operating proceduresAll other duties as needed or required

Minimum Qualifications and Requirements

Bachelor’s Degree or equivalent experience1 years of related retail experience, prior supervisory experience preferredAdvanced level of reading, writing and mathematical abilityAbility to lead, direct and superviseProficient in Microsoft Office tools including Word, PowerPoint, Outlook, and ExcelFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance.

America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at ~~~.

Updated 05/07/2018

16 days 2 hours ago

FedEx Corporation (US)

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Center Manager Business FedEx Corporation (US) - Springfield, MA, United States

   

Location: Springfield, MA

Company Profile:
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 400,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. We owe our success as an industry leader to the more than 400,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team? Check out our open positions located on the Careers Site on fedex.com: http://careers.van.fedex.com/