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U.S. Bank.

Case Processing Team Manager

U.S. Bank. - Overland Park, KS

Case Processing Team Manager We are seeking individuals to join U.S. Bank who possess a strong work ethic and a passionate drive for success. U.S. Bank was recognized as a 2016 World’s Most Ethical Company® by the Ethisphere Institute, and has been a #1 Most Admired Superregional Bank by Fortune magazine for the past five years. We are currently hiring for a Team Manager position in our Case Processing Department at the Overland Park Service Center. The Team Manager is responsible for managing a team of approximately 15 representatives. The selected candidate for this position will be scheduled to work Monday - Friday, 8:00 a.m. - 4:30 p.m. Responsibilities include: 
Plan and schedule the daily work flow and coordinate with other areas to ensure compliance with service standards and regulatory deadlines 
Serve as a resource to resolve exceptions and escalations regarding customer dispute and fraud claims; referring more complex problems to manager as necessary
Establish and maintain appropriate files and records ensuring adherence to record retention schedules
Develop and prepare reports, records, and performance monitoring mechanisms informing management of operational activities
Provide training and develop staff through cross training

We offer a competitive salary plus excellent benefits, including group medical, prescription, dental, vision, and life insurance, short and long-term disability insurance, flexible spending accounts, immediate 401(K) participation, pension, free checking along with discounts on other banking products and services and much more! Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors

Job Requirements
Basic Qualifications- Bachelor's degree, or equivalent work experience- Two to three years of operations experience in the financial services industry- Minimum one year of supervisory/management experience Preferred Skills/Experience - Strong knowledge of operation functions, systems, policies and procedures for the assigned area- Good organizational, managerial and project management skills- Well-developed customer relations skills- Excellent interpersonal, verbal and written communication skills- Ability to manage multiple tasks/projects and deadlines simultaneously- Basic knowledge of banking operations and human resources

9 days 13 hours ago

U.S. Bank.


Case Processing Team Manager U.S. Bank. - Overland Park, KS, United States


Location: Overland Park, KS

Company Profile:
U.S. Bancorp is a diversified financial services company with headquarters in Minneapolis, Minnesota. We offer a comprehensive range of financial products and services to meet the needs of individuals, businesses, institutions and government entities.