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Alaska Airlines

Cargo Customer Service Agent

Alaska Airlines - Seattle, WA

Cargo Customer Service Agent


The position pays per union agreement.


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the Alaska Spirit, we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.



Responsible for assisting customers with cargo needs such as answering inquiries, tracking transactions, computing cargo rates, initiate and complete cargo bookings and security screening

Process airway bills

Provide cargo rates and tracking information to customers

May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction

Some phone work as needed

Other duties as assigned

Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring


The start date will be April 23rd, training begins next day April 24th

Training will take place at one of our office buildings just 2 miles south of the airport

All training is paid


High school diploma or equivalent required

Must be at least 18 years old

Must be authorized to work in the U.S.

Two years of customer service or community service experience required

Must be able to lift up to 50 pounds on a consistent basis

Type at least 25 WPM required

Possess excellent communication skills (both verbal and written)

Possess exceptional interpersonal skills

Flexible to work varied shifts, weekends, holidays required

Able to participate in paid training required

Able to accept a starting pay of $10.72 per hour (may vary depending on location) required

Able to learn and operate a computerized reservation system

Able to adapt to performing work according to set procedures

Able to anticipate needs of others in a fast paced environment


The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


Please apply on or before: March 25th, 2018

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

9 days 5 hours ago

Alaska Airlines

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Location: Seattle, WA

Company Profile:
Working together to build a diverse and inclusive company where everyone feels valued, committed and connected.