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Moses Cone Health System

Cancer Center Scheduling & Admitting

Moses Cone Health System - Greensboro, NC

Job Description
LOCATION:  Greensboro, Cone Health Cancer Center - ElamWORK TYPE: Full Time (40 hours/week)Exempt: NoSCHEDULE: FTE: 1.0 (40 hours/week)Shift: DaySchedule: 8am-5pmOn Call: NoJOB SUMMARY:The scheduler coordinates and schedules all medical oncology appointments for established patients such as, laboratory, chemotherapy/infusion, physician/APP follow up, injection, flush, nutrition, chemo education, genetics, Coumadin Clinic, symptom management and survivorship appointments; as well as radiology studies and internal/external referral appointments as requested by CHCC providers, nurses and other patient care team members. Scheduler must be able to greet and interact with patients, staff and public with a courteous attitude in a hectic work environment, manage multiple tasks and work well as a team.MAJOR WORK ACTIVITIES:Demonstrate flexibility when meeting patient care needs as follows: Assist in scheduling POF's, returning telephone calls, and rescheduling appointments in the absence of other schedulers; Assist other schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads; Assist nursing, providers, and other staff as needed; Participate and orient new staff as needed; Participate and recognize value as team member; Maintain a safe, clean, and attractive work environment. 10 %Practice customer service skills as follows: Demonstrate courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as review appointments to ensure understanding when needed; Demonstrate effectivecommunication when referring patients to other offices; Demonstrate effective communication with co-workers, nursing, providers and other staff; Practice standards of behavior in accordance with Cone Health policies. 10 %Print patient information as required by CHCC and CHL as follows: Print schedule/AVS Report for patients to ensure patients are aware of all appointments and to meet meaningful use according to CHL requirements; Review/discuss with patients answering patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts. 10 %Reschedule patient appointments, as follows: Accurately reschedule patient appointments cancelled due to physician out-of-office requests, and inform research nurse if patient is currently on research protocol; Accurately reschedule patientappointments when requested by patient, and inform research nurse if patient is on research protocol, and inform physician/nurse if patient is rescheduling chemotherapy appointment; Accurately reschedule missed appointments or appointments requiring reschedule via POF from providers, nurses or other care team members; Document rescheduled appointment information and method used to contact patient in EMR. 30 %Schedule patient appointments as follows: Act on electronic POF's (physician order forms) from the scheduling pool in the EMR on a daily basis continually throughout the day; Accurately evaluate and cross check orders on POF with orders, referrals and chemotherapy/supportive therapy care plans in the EMR working directly with providers, nurses, and other care team members to resolve conflicts; Accurately coordinate and schedule multiple appointment combinations with multiple providers using multiple resources within the Medical Oncology Department as ordered on the POR and in the EMR as patients leave the office; Works in collaboration with the chemotherapy/infusion scheduler to accurately coordinate and schedule chemotherapy appointments; Accurately coordinate and schedule appointments from POF's being sent by providers, nurses and other care team members for patients not currently in the office as ordered on the POF, and contacting patients via phone, mail, or EMR as required per department policy; Accurately coordinate and schedule appointment requests with other offices providing care to our patients, such as radiology facilities and other physician offices; Forward urgent orders/requests for radiology and echo appointments to Managed Care Department for insurance verification and authorization; Document appointment information and method used to contact patient in EMR; Take, reroute, return and document numerous telephone calls throughout the day within the required time limits per department expectations/guidelines. 40 %EDUCATION:Required:High School Diploma or equivalentEXPERIENCE:Knowledge of anatomy, physiology, and medical terminology required. Minimum of six months' appointment scheduling, medical office front desk, or patient care experience required.One year related experience considered.An equivalent combination of education and experience may be considered.KNOWLEDGE, SKILLS, AND ABILITIES:1. Demonstrates proficiency in computer knowledgeA. Able to type 35 wpm with minimal errors.B. At least six months experience scheduling on computer based programs or one year front office experience, however, other experience may be considered.2. Knowledge of anatomy and physiology, and medical terminology preferred; beneficial to appropriately and accurately schedule appointments.3. Ability to audibly, verbally and visibly communicate effectively and interact with others.4. Ability to evaluate needs and courteously and professionally communicate with patients in diverse stages of development, i.e. adolescents, adults, and geriatrics.5. Possess ability to communicate effectively with other offices and departments.6. Possess ability to write legibly and to read and comprehend written material at an adult level.7. Sufficiently mobile to frequently move around building to obtain order clarification and guidance or deliver patient schedules.8. Ability to sit for long periods of time, minimum of six hours per day, while scheduling patient appointments.9. Possess excellent time-management skills with ability to multi-task to schedule numerous patient appointments, telephone calls, and other patient appointment related needs.10. Ability to occasionally transport patient in wheelchair to areas within cancer center or radiology.11. Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.CONDITIONS OF EMPLOYMENT* Annual flu shot* Annual TB test (if applicable to your job location)* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance* Maintain licensure/certification/registry/listing (if applicable to your job)ABOUT CONE HEALTH:Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.  Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community.  Additionally, as one of the region’s largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, and more than 100 physician practice sites. Our tagline – “The Network for Exceptional Care” – highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians and 1,200 volunteers.Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation.

6 days 19 hours ago

Moses Cone Health System


Cancer Center Scheduling & Admitting Moses Cone Health System - Greensboro, NC, United States


Location: Greensboro, NC

Company Profile:
Moses Cone Health System is a multi-hospital system with a range of outpatient services designed to provide care for Piedmont residents throughout all stages of their lives. Residents of our primary service area of Guilford, Randolph, Rockingham and Alamance counties and the city of Kernersville depend on us for convenient, affordable and compassionate care - care delivered regardless of a patient s ability to pay.