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JCPenney (JCP Media Inc.)

Call Center Supervisor Sun-Thurs 10am-7pm

JCPenney (JCP Media Inc.) - Columbus, OH

General Description

Team Coach

The Team Coach specialist will execute programs to create an environment of engaged associates. Reporting directly to the Customer Care Director, the Specialist will develop a team which helps deliver an exceptional shopping experience to our customers in America’s Favorite Store.

Responsibilities:

 Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals

 Coordinate and administer programs designed to develop associates’ skills and abilities to create a Customer FIRST environment

 Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy

 Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty  Core Competencies & Accomplishments:

 Experience in written customer feedback & edit orders

 High school graduate or equivalent business experience. College degree preferred

 2-3 years of supervisory experience (retail industry and/or call center experience preferred)

 Excellent leadership, written & communication skills required – contact me at kkirkpa1@jcp.com.   We are committed to diversity. jcpenney is an Equal Employment Opportunity employer.

Job Title:

Call Center Supervisor Sun-Thurs 10am-7pm

Location:

Columbus, OH, United States

- Cust Care Contct Ctr 5555 Scarborough Blvd

Job ID:

1068547

J.C. Penney Company Inc.

Plano, Texas

8 days 7 hours ago

JCPenney (JCP Media Inc.)

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Location: Columbus, OH

Company Profile:
More than a century ago, James Cash Penney founded his company on the principle of the Golden Rule: treat others the way you’d like to be treated – Fair and Square. His legacy continues to this day, as J. C. Penney Company, Inc. (NYSE: JCP) boldly transforms the retail experience across 1,100 stores and jcp.com to become America’s favorite store. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again. On every visit, customers will discover great prices every day in a unique Shops environment that features exceptionally curated merchandise, a dynamic presentation and unmatched customer service.