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National Debt Relief

Call Center Representative

National Debt Relief - Henderson, NV

We are looking for a highly motivated individual interested in growth to join our management track in the Client Services Department.



The position is focused on providing phone support for our clients involved in the settlement process answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with our client base.





  • This position is an entry level opportunity


  • This position includes career advancement into management.



    • Client Services Representative (Entry-Level)


    • Client Services Specialist


    • Team Leader (Manages a 6-8 person team)


    • Manager (Manages 4-5 teams)






  • We do not hire externally for management. Positions beyond entry level are typically filled through internal promotions.


  • Promotions are based strictly on performance – measurable metrics which are transparent to each employee.


  • Previous experience in a call center is not required. We train all hires.




Principle Duties and Responsibilities





  • Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.


  • Resolve customer inquiries/complaints with limited escalation to team leaders.


  • Document client discussions clearly and concisely.




Required Skills and Experience





  • Fluent in Spanish is a must


  • Bachelor’s degree or relevant experience is a plus not but required


  • Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required.


  • Excellent verbal and written communication skills.


  • Ability to work in a fast paced environment with strong organizational and multi-tasking skills.


  • Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.


  • Computer proficiency in Microsoft Office.


  • Experience using Salesforce is a plus, but not required.




National Debt Relief

Location: Henderson, NV