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Kemper Corporation.

Call Center Quality Control Specialist

Kemper Corporation. - Saint Louis, MO

Kemper is seeking an experienced Contact Center Quality Control Specialist to fill a new and critical role within our contact centers. The main function of this position is to facilitate excellent customer experiences though listening to, scoring and delivering coaching on recorded customer interactions within our centers.

On a monthly basis, the qualified candidate filling this role will listen to and score a number of calls for each of our contact center advocates, and deliver timely, effective coaching to those advocates that is designed to enhance the experience of our customers. Your knowledge of customer experience expectations, willingness to be part of the management team, flexibility in accepting coaching and working in a very dynamic environment will be critical to your success in this role.

Position Qualifications:

• 3+ years of contact center experience is required

• 1+ year of experience listening to and scoring calls in a contact center environment

• 1+ year of experience delivering coaching to contact center advocates is required

• Bilingual capability is strongly desired but not required

• Supervisory experience in a contact center environment is desired but not required

• Proficiency with Microsoft Office products, particularly Excel, Word and PowerPoint is required

Apply now: https://rn22.ultipro.com/UNI1042/jobboard/NewCandidateExt.aspx?__JobID=5139

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.

• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.

• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.

• Contribute to your community through United Way and volunteer programs.

• Balance your life with generous paid time off and business casual dress.

• Protect what you love with discounts on home and auto insurance products.

• Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper at a glance

With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of City life and health business. To effectively serve in this role, you will need to communicate with field offices, team members, and management. You must promote and follow department policies, regulatory requirements companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.

Kemper’s underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.

*Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V

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13 days 20 hours ago

Kemper Corporation.

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Call Center Quality Control Specialist Kemper Corporation. - Saint Louis, MO, United States

   

Location: Saint Louis, MO

Company Profile:
Kemper is a diversified insurance holding company with subsidiaries that provide an array of products to the individual and small business market. Kemper Personal and Commercial Lines sells Auto, Home and Package Plus policies through independent agencies. Kemper Specialty California sells personal Auto insurance in the state of California through independent agents and brokers to customers who may have had difficulties obtaining or maintaining insurance in the past. Kemper Direct sells Auto and Home by phone and online. Kemper also offers Life and Health Insurance through Kemper Home Service Companies and Reserve National.