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UnitedHealth Group

Call Center Nurse RN - Future telecommute potential - Full and Part time -

UnitedHealth Group - Greensboro, NC

Here's an opportunity that's truly different and immensely rewarding. We're always looking for flexible, innovative approaches for delivering quality care. This role as a Call Center Registered Nurse with UnitedHealth Group is a perfect example. You'll have a direct impact on the lives of our members, recommending the right level of clinical care and connecting them with the resources they need to make informed decisions. Sound inspiring? Apply today. Optum Health Care Decision Support is 24/7 inbound call center. We have full & part time positions (5 days a week, 8 hour shifts) available. Day, evening and overnight shifts are available which include 1 weekend day. Holidays are required on a rotating basis. Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday onsite in our Greensboro, NC facility. ***This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria.*** If you are located within a 50 mile radius of Greensboro, NC, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: We are an inbound call center open 24/7 including holidays Assesses and triages immediate health concerns Identifies problems or gaps in care offering opportunity for intervention Coordinates services and referrals to health programs Provides health education and coaches consumers on treatment alternatives to assist them in best decision making Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost Prepares individuals for physician visits Manages utilization through education Special projects, initiatives, and other job duties as assigned This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)


Required Qualifications:

Active, unrestricted RN license in the state of North Carolina

2 years of experience in any clinical setting

Highly organized, self-directed worker with an ability to function in high volume environment

Strong verbal and written communication skills

Proficient level of experience with Microsoft Office applications, and strong technical aptitude

Ability to work evening shifts including weekends

Ability to work Monday - Friday during daytime hours for first 6 weeks for training

Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses requiredDesignated quiet work space and access to install secure high speed internet via cable/DSL in homePreferred Qualifications:

Previous experience working with the Medicaid & Medicare population

Previous experience working with the geriatric population

Home health experience

Triage experience

Emergency room experience

Case management experience

Bilingual Spanish speaking

Previous customer service experience

Previous experience in a call center environmentReside within a commutable distance of our Greensboro, NC office location (50 minutes or 50 miles)

Be part of a health care team where technology, people and action combine to make great things happen every day. Join us and start doing your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: RN, nurse, case manager, call center, healthcare navigator, telephonic nurse, triage, Greensboro, NC, North Carolina

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9 days 19 hours ago

UnitedHealth Group


Call Center Nurse RN - Future telecommute potential - Full and Part time - UnitedHealth Group - Greensboro, NC, United States


Location: Greensboro, NC

Company Profile:
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term