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ADT Security Services

Call Center Manager (4:00pm - 12:30am w/ Tuesday/Wednesday OFF) Rochester, NY

ADT Security Services - West Henrietta, NY

Company Overview:ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.Position SummaryFacilitates, coaches, and provides leadership and resources for a team consisting of an average of 20 Team Members.  Provides technical support, advice, and experience and enables the team with regards to designing, developing, and deploying billing service strategies, processes, and work flow.  Responsible for the efficient handling of inbound customer inquiries relating to their ADT invoice. Facilitate, coach, and provide leadership and framework for daily operation.Increase team's process and business knowledge/understanding enabling higher levels of performance productivity and efficiency.Ensure staff works within the guidelines established by the organization.Provide technical support, advice, and experience.Monitor team performance and provide feedback.Provide performance trends and analysis to team.Assist the team in developing and implementing team and individual measurements in support of process and organizational goals.Responsible for managing conflict and diversity.Foster team building and group dynamics, provide career development planning and opportunities.Lead team by role modeling company values.Provide technical education on call center strategies, including all related policies and applicable laws governing billing and collections.Communicate business performance and direction.Other duties as assigned.,identifier:1715005,qualifications:Education/Certification:         Two year degree in business, liberal arts or other related program is required. Four year degree is preferred. Experience:Two (2) years experience in a customer service related positionTwo (2) years experience in a supervisory capacity, preferably in a service environment managing non-exempt level employeesSkills: Managerial and excellent communication and interpersonal skills requiredMust be PC proficientMust have understanding of call center dynamics and key measurementsSome knowledge of telephony capabilities CMS, CenterView, Auto-dialers helpfulWant to learn more about ADT?Visit us online at www.adt.com or on Facebook.

10 days 3 hours ago

ADT Security Services

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Call Center Manager (4:00pm - 12:30am w/ Tuesday/Wednesday OFF) Rochester, NY ADT Security Services - West Henrietta, NY, United States

   

Location: West Henrietta, NY

Company Profile:
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.