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Kelly Services, Inc.

Call Center - Customer Service Representative

Kelly Services, Inc. - Dover, NH

In partnership with our client, an industry leader in standards-based educational assessments, we are seeking experienced Call Center Representatives for a contract opportunity in Dover, NH. In this position, you will be responsible for the following - - Respond to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed.

- Apply intermediate knowledge of contract specific assessments to address customer inquiries.

- Apply basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software.

- Log customer calls into the ticketing system.

- Provide input for documentation, training, and workflow optimization.

- Demonstrate personable and professional customer service skills in daily tasks. Apply today for immediate consideration!

Job Requirements

- Ability to respond to high call volume in a high stakes, high pressure environment.

- Strong written and verbal communication and listening skills.

- Ability to work in a team environment, communicate effectively with others, and express ideas.

- Ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities.

- Basic technical aptitude to learn and support multiple devices, operating systems, browsers, products and applications, and downloading and installing software.

- Ability to identify browser and operating system related issues.

- Experience working in a call center environment.

12 days 21 hours ago

Kelly Services, Inc.


Call Center - Customer Service Representative Kelly Services, Inc. - Dover, NH, United States


Location: Dover, NH

Company Profile:
William Russell Kelly founded the company in Detroit on October 7, 1946, operating as the Russell Kelly Office Service. He is widely credited with pioneering the modern temporary help industry. The company was renamed Kelly Girl Service in 1957, and it became Kelly Services® in 1966 to reflect the growing services of the company. Established in the International Marketplace In 1968, Kelly Services opened its first international office in Toronto, Ontario, Canada. The company’s first European office opened in 1972 in Paris, France. Today, we offer a full suite of outsourcing, consulting, and staffing solutions—delivered globally from over a 70-year heritage of dynamic talent innovations. Total Sales Revenue in 2016 was $5.3 billion. Fortune U.S. Rank Kelly Services is currently ranked 490 in the Fortune 500 list of America’s largest companies.