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Telephone and Data Systems, Inc.

CUSTOMER SUPPORT SPECIALIST

Telephone and Data Systems, Inc. - Waunakee, WI

Overview
Suttle-Straus is looking for an entry level Customer Support Specialist to join our award winning team! Winner of the Printing Industries of America\u2019s Best Workplace award for 17 consecutive years, Suttle-Straus offers a collaborative work environment, great benefits and fantastic co-workers. The ideal candidate will be customer focused with excellent communication and problem solving skills.
 
Suttle-Straus is a premier provider of printing, wide format, digital imaging, mailing, custom kitting, warehousing, and distribution services. Our success is founded on three core principles: A clear focus on meeting and exceeding customer expectations; a long history of implementing new technologies to increase quality and efficiency; and the importance of building an outstanding workforce. We offer a competitive benefits package with immediate eligibility for health, dental, vision and life insurance, and eligibility after 30 days for a company matched 401(k) plan. Paid time off accrues monthly from date of hire.

Responsibilities
Job Summary:
The primary function of the Customer Support Specialist is to provide operational and technical support to end-users and administrators of the S4 Marketing Resource Center. This involves responding to customer incidents and service requests as they arrive via the help desk or support phone line, providing front-line support and working with customers to deliver their needs. This position will work with other members of the S4 Services team to troubleshoot customer and system issues, as well as deliver updated content to customer sites and ensure overall customer satisfaction with S4. The Customer Support Specialist will also assist with internal operational support, including monitoring our internal help desk, responding and escalating requests to other members of the Technology Services department.
 
Duties & Responsibilities:

Provide level 1 support for storefronts and fulfillment (order tracking, login issues, site navigation, simple technical issues, content updates, etc.)
Provide level 1 internal system support (user administration, automation support, simple technical issues)
Escalate and follow up on level 2 support requests (technical issues, upgrades, new functionality, etc.)
Setup and maintain storefront product catalog, web content, and user accounts
Prepare and deliver reports for customers related to inventory, order activity, or other storefront/fulfillment functions
Monitor progress of storefront orders and respond to issues in production as they arise
Maintain orderly, neat, and concise customer files and records

Qualifications
Skills & Educational Requirements:

Must possess strong interpersonal skills
General computer literacy required, including familiarity with Office tools
Must possess and exhibit good verbal and written communication skills
Ability to multi-task effectively
Strong attention to detail and organizational skills
Familiarity with consumer e-commerce a plus
Familiarity with graphic communication services a plus

7 days

Telephone and Data Systems, Inc.

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CUSTOMER SUPPORT SPECIALIST Telephone and Data Systems, Inc. - Waunakee, WI, United States

   

Location: Waunakee, WI

Company Profile:
Telephone and Data Systems (TDS) provides wireless products and services; cable and wireline broadband, TV and voice services; and hosted and managed services to approximately 5.9 million customers nationwide. At TDS, our mission is to provide outstanding communications services to our customers and meet the needs of our shareholders, our people and our communities. The TDS companies share a strong commitment to customer satisfaction. We satisfy our customers by offering the highest-quality services and products and excellent customer support. TDS is a Fortune 500® company, traded on the New York Stock Exchange under the symbol TDS.