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Veritiv Corporation

CUSTOMER SERVICE SUPPORT REP

Veritiv Corporation - Downey, CA

Veritiv has an expansive North American network with more than 180 locations, and we do business with

more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our

systems and processes to support a successful and sustainable future. We don't just encourage an

entrepreneurial spirit, we embody it.

Are you looking to join a company where you feel empowered in your work and your job is not just a job,

but a path toward a rewarding and successful career? Do you want to be part of a company that

customers and suppliers not only want to do business with but need to do business with?

If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply

to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where

you can realize your full potential.

Position Description

Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc…

Communicate with internal/external customer as appropriate regarding orders, issues, or opportunities

Follow-up on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's.

Assist in updating System tools (Zilliant/P2P)

Match Vendor Confirmations/Acknowledgements to Purchase Orders to ensure accuracy

Filing

Assist and manage Item Set up Process (NIR/Datapoint)

Assist with processing Credit request paperwork

Providing Customers with Price List, Sales Usage History, or other requests

Other miscellaneous requested duties

Skills:

High Integrity

Excellent interpersonal skills

Self motivated

Great communication skills (listening, verbal and written)

Ability to recognize problems and resolve them or raise issue as required

Ability to work with other team members and departments

Excellent follow up skills, detail oriented

Strong understanding of Veritiv products, services, processes and procedures

Demonstrates a willingness to learn

Good knowledge of Microsoft tools, in particular excel

Adaptable to change

Multi-tasker

Highly organized

Education

A college degree or equivalent is preferred

Experience

: 3 years preferred

Working Conditions:

Office environment

Physical Requirements

Includes sitting, standing, seeing, speaking, listening, walking, bending,

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

14 days 22 hours ago

Veritiv Corporation

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CUSTOMER SERVICE SUPPORT REP Veritiv Corporation - Downey, CA, United States

   

Location: Downey, CA

Company Profile:
Veritiv is a North American leader in business-to-business distribution solutions. Helping shape your business success drives everything we do. Our name is based on this commitment and on the core strengths of our business. Derived from verity, it says we’re true to our word, our beliefs, and your needs. The words connective and active in our name signify that we collaborate with you to create solutions that work hard for your business. In today’s rapidly evolving marketplace, you need an edge. You want to increase efficiency, productivity, predictability and sustainability while cutting costs. Our packaging, print, facility, publishing and print management solutions span the entire lifecycle of business operations so you can achieve these goals. And with our industry-leading expertise, proprietary tools and creative ideas, you’ll get the help you need to stay ahead.