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Walgreen Company

CUSTOMER SERVICE ASSOCIATE

Walgreen Company - Nampa, ID

\u003Ch2\u003EOverview\u003C/h2\u003E\u003Cp\u003EAs a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities.\u003C/p\u003E\u003Csection\u003E\u003Ch2 class=\responsibilities-headline\\u003EResponsibilities\u003C/h2\u003E
\u003Cdiv class=\ats-description\ itemprop=\description\\u003E
\u003Cul dir=\ltr\\u003E
\u003Cli\u003EModels and delivers a distinctive and delightful customer experience.\u003C/li\u003E
\u003Cli\u003ERegisters sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.\u003C/li\u003E
\u003C/ul\u003E
\u003Cstrong\u003ECustomer Experience\u003C/strong\u003E\u003Cul dir=\ltr\\u003E
\u003Cli\u003EEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.\u003C/li\u003E
\u003Cli\u003EModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).\u003C/li\u003E
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\u003Cstrong\u003EOperations\u003C/strong\u003E\u003Cul dir=\ltr\\u003E
\u003Cli\u003EProvides customers with courteous, friendly, fast, and efficient service.\u003C/li\u003E
\u003Cli\u003ERecommends items for sale to customer and recommends trade-up and/or companion items.\u003C/li\u003E
\u003Cli\u003ERegisters customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.\u003C/li\u003E
\u003Cli\u003EKeeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.\u003C/li\u003E
\u003Cli\u003EImplements Company asset protection procedures to identify and minimize profit loss.\u003C/li\u003E
\u003Cli\u003EEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).\u003C/li\u003E
\u003Cli\u003EConstructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.\u003C/li\u003E
\u003Cli\u003EAssists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.\u003C/li\u003E
\u003Cli\u003EHas working knowledge of store systems and store equipment.\u003C/li\u003E
\u003Cli\u003EProvides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.\u003C/li\u003E
\u003Cli\u003EAssumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).\u003C/li\u003E
\u003Cli\u003EAssists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.\u003C/li\u003E
\u003Cli\u003EComplies with all company policies and procedures; maintains respectful relationships with coworkers.\u003C/li\u003E
\u003Cli\u003ECompletes special assignments and other tasks as assigned.\u003C/li\u003E
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\u003Cstrong\u003ETraining \u0026amp; Personal Development\u003C/strong\u003E\u003Cul dir=\ltr\\u003E\u003Cli\u003EAttends training and completes PPLs requested by Manager or assigned by corporate.\u003C/li\u003E\u003C/ul\u003E
\u003C/div\u003E\u003C/section\u003E,datePosted:2018-06-27,employmentType:FULL_TIME,industry:Customer Service/Call Center,hiringOrganization:{@type:Organization,name:Walgreens},identifier:{@type:PropertyValue,name:Walgreens,value:8474489},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:932 CALDWELL BLVD,addressLocality:NAMPA,addressRegion:ID,postalCode:83651}}}

23 days 8 hours ago

Walgreen Company

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CUSTOMER SERVICE ASSOCIATE Walgreen Company - Nampa, ID, United States

   

Location: Nampa, ID

Company Profile:
At Walgreens, we help people get, stay and live well. That’s our core purpose and the difference we make in people’s lives every day. Our purpose has shaped the direction of our company since Charles R. Walgreen Sr. founded his first drugstore in 1901, and it still does today. Our team members make that purpose come to life in our over 7,800 stores in all 50 states, the District of Columbia and Puerto Rico, in our call centers, distribution centers, on-site clinics, specialty pharmacies and corporate offices. In fact, those daily demonstrations of our purpose have helped Walgreens become an industry leader and a household name. Walgreens has something for everyone who wants to build a successful career. Here, you’ll find supportive co-workers, an innovative environment and the tools you need to grow your skills, help build healthy communities and advance your career.