CE Business SupportArrow Electronics, Inc.
CE Business Support
CE Business Support
Provide expert internal customer service and sales support to the global Inside Sales Team
Assist in maintaining performance expectations to further enhance Arrow’s position with each customer
Responsible for handling data requirements associated with transportation, audit, and meeting contractual Service Level Agreements with respect to the S-Tech business. Recommending solutions and/or action plans to internal team staff
Responsible for handling discrepancies, resolving hold issues and updating the relevant IT systems to reflect the outcome
Responsible for ensuring databases are updated for each transaction from Order Placement to Invoicing and ensure accuracy of data
Provide administrative support by preparing correspondence, reports, matrixes, slide presentations and charts
Analyse key company data from various sources, e.g. ERP Systems to produce weekly, monthly & adhoc reports. Generate reports in a timely manner to meet contractual obligations, and ensure report accuracy
Generation and tracking of quotations and purchase orders and maintaining transaction data relating to inbound customer orders
Provide assistance across the business for stock management and dispatches
Invoice generation and invoice audits, making sure that accurate contract pricing is reflected
Support the Internal Sales Team and Customer Experience team with KPI Data, Case Management and Quality Assurance processes by collating and analysing information
Carry out varied and wide ranging administration tasks for the whole business ensuring deadlines are met and customer expectations exceeded
Maintain excellent customer focus with the aim of delivering outstanding experiences, proactively demonstrating the desire to achieve successful outcomes in a timely manner
Develop and train to meet Arrow Competencies
Due to the nature of this role there may be a requirement to work a shift system
Has developed knowledge and skills through previous administrative support work experience
Works within established procedures with a moderate degree of supervision
Capable of working in a matrix structure with multiple reporting lines
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Capable of face to face and remote training, able to follow written training and work instructions
Maintains focus when faced with maintaining, sorting and analysing large volumes of data
Essential Knowledge, Skills and Experience
Clear commitment to customer care
Effective interpersonal skills
Experience of working in a challenging commercial environment
Excellent written, numeracy and verbal communication skills, capable of fluently communicating in English
A good working knowledge of Microsoft Word, Excel, Outlook and Skype, capable of creating and using Excel sheets with complex formulae, Vlookup, Pivot Tables and Graphs
IT skills at sufficient level to understand, use and interrogate bespoke IT systems and applications with minimum supervision
Able to liaise confidently and professionally with other Arrow S-Tech team members working globally in different time zones
Experience of working with highly confidential and sensitive information
An excellent team player with a flexible approach
Able to prioritise workload, multi-tasking with minimal supervision and adapting to changing priorities
Able to make decisions and work under pressure
IT literate with aptitude to maintain and use a range of digital tools and methods of communication
Previous experience delivering a wide range of business support functions
Graduate level degree, having studied Maths and English at least till the Higher Secondary School or proven qualified by experience.
Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out.
Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.
We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.
The work we do is everywhere, from things you’ve never seen to things you can’t live without. A Fortune 119 company with more than 18,700 employees in over 90 countries, and 2016 sales of $23.8 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.
Are you Five Years Out? Then chances are, you’ll enjoy working with us.
Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.
Arrow Electronics Jobs
3 days 21 hours ago
applyCE Business Support Arrow Electronics, Inc. - , , United States
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2012 sales of $20.4 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 470 locations in 55 countries.