CDM Help Desk Staff SpecialistManTech International Corporation. - Reston, VA
Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Help Desk Staff Specialist to join our team in Reston, VA to support multiple federal agencies through the CDM Program. The CDM Program is a high-profile, high-visibility, cybersecurity modernization and risk management program where you can contribute innovative solutions.
Responsible for providing telephone support to end-user community on hardware, software and network related problems, questions, and use.
Provides resolutions on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of problem. If unable to diagnose problem and/or problem requires physical interaction with end user dispatches field engineers from appropriate team.
Opens, tracks and closes tickets.
Ensures problem ownership and promotes end-user satisfaction.
Tracks activities of field engineers to who tickets were assigned. Trained and certified in automated help desk management systems.
APPLICANTS SELECTED WILL BE SUBJECT TO A GOVERNMENT SECURITY INVESTIGATION AND MUST MEET ELIGIBILITY REQUIREMENTS FOR ACCESS TO CLASSIFIED INFORMATION. MUST BE CLEARABLE TO DHS EOD.
Requires Bachelor¿s degree or equivalent and zero to two years of related experience. Minimum of six months experience in technology/tools specific to the target platforms.
Years of Experience
For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
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10 days 8 hours ago
applyCDM Help Desk Staff Specialist ManTech International Corporation. - Reston, VA, United States
ManTech International Corporation provides technologies and solutions for mission-critical national security programs in the United States and internationally. It offers cyber warfare and cyber defense security solutions and services, such as identifying and neutralizing external cyber attacks; engineering tailored defensive security solutions and controls; managing security operations centers; developing robust insider threat detection programs; and creating enterprise vulnerability management programs. The company also provides information technology (IT) modernization and sustainment services that designs, develops, deploys, modernizes, operates, and maintains IT systems and infrastructure; intelligence/counterintelligence solutions and support; systems engineering; and healthcare analytics, and IT solutions that encompasses health information sharing and clinical analytic solutions. ManTech International Corporation serves the United States federal government intelligence, military, space, civilian agencies, state and local governments, and commercial customers. The company was founded in 1968 and is based in Fairfax, Virginia.
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