Live chat
eBay, Inc.

Buyer Risk Manager

eBay, Inc. - Draper, UT

Buyer Risk Manager

in

Draper

Utah

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

WHAT YOU’LL DO

The Buyer Risk Manager role sits within the Global Payments, Billing and Risk Organization and reports to the Senior Manager of Buyer Risk Management. The mission of the Buyer Risk Management team is to enable eBay’s strategic priorities by protecting our customer accounts from unauthorized access and having zero tolerance for buyers who intend to defraud or take advantage of eBay sellers while maintaining a healthy payments ecosystem.

We are looking for an Buyer Risk Manager to challenge and refine existing policies or define new risk controls to prevent fraudulent transactions working in close partnership with multiple business partners across eBay’s business. Manage all angles of fraud detection and prevention globally resulting fraudulent transactions across eBay account transaction lifecycle (includes login, buying, payment, account level changes and other account access channels). You will do this through data-driven insights and a creative mindset with emphasis on customer experience and automation.

DETAILED RESPONSIBILITIES:

Responsible for a set of key performance indicators for your area of domain; ensure monitoring and reporting exists to measure against targets set

Ongoing evaluation and effectiveness of risk controls (rules, step-up authentication methods, models, vendor solutions, data availability) using data driven insights

Analyze and stay current with new trends, shifts in attack patterns or pressure in KPIs and lead cross-functional teams to investigate and understand root cause further using this to take needed counter-measures to mitigate

Creatively challenge the strength of existing risk controls to identify gaps/product bugs

Identify and build business cases for new policy and/or product development needs

Collaborate with a variety of teams globally to align on proposed strategies or policies to ensure does not conflict with overall business direction and values; adjust plans as needed.

Participate and represent Risk in projects led by other business units across eBay that may have risk implications. This may involve writing business requirements, and working with product and cross-functional teams to ensure successful roll-out

Act as a subject-matter expert on all matters under ATO when escalations arise

Network with others in the industry and social/news media outlets to stay abreast of outside pressures and trends

WHAT YOU WILL NEED:

6 years of experience in fraud prevention/management or security in an online customer facing environment

Proven strategic thinking skills and ability to generate high-impact, new ideas and seeing ideas from conception through Product Development to market launch and acceptance

Ability to lead cross functional teams of various management levels to support decisions needed to execute any plan

Experience operating in a fast pace, rapid change environment where matrix reporting and reliance on others is the norm to get things done. Proven results of balancing due diligence while delivering fast outcomes that reduce future threats.

Knowledge or experience in using industry proven fraud prevention products and tools

Strong analytical skills in which can leverage large sets of data to guide decisions that have a good balance between customer impact and reducing fraud exposure

Excellent command of SQL or Teradata, Tableau, R or SAS

Practical experience in using scripting languages or programming (Python/HIVE…) to analyze large datasets a plus but not required

Prior experience in risk/fraud management or payments a plus but not required

Prior experience in strategy, business/corporate development and/or consulting a plus

Communicate at all levels and capable of writing business requirements and presentations

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies at http://www.ebayprivacycenter.com/privacy/cookies

View our privacy policy at https://careers.ebayinc.com/join-our-team/privacy-policy/

View our accessibility info at https://www.ebayinc.com/accessibility/

eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

Apply Now

eBay

eBay Jobs

Apply Now

Share

11 days 15 hours ago

eBay, Inc.

Apply Now

Please review all application instructions before applying.

Location: Draper, UT

Company Profile:
With 128 million active users globally, eBay is one of the world's largest online marketplaces, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses. Their collective impact on ecommerce is staggering, and more than 500 million items are listed on eBay. For the latest stories about eBay, including recent financial performance, visit our News Center.