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Great American Insurance Company

Business Technology Analyst

Great American Insurance Company - Lakeland, FL

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers\u2019 comp, we strive to provide an atmosphere of constant growth and development for our employees.
Summit provides workers\u2019 compensation programs and services to thousands of employers throughout the Southeast.
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it\u2019s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.
Summit is seeking a Business Technology Analyst to support our business systems across the enterprise.  The person who applies for this position should have exceptional attention to detail, excellent analytical skills, strong oral and written communication skills, proven problem-solving capabilities, effective planning and organizing skills with the ability to meet deadlines.  This person must be an avid self-starter capable of achieving results individually and/or within a team setting.

Acts as a liaison between business units and IT.
Assist with the implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.

Develops and executes test plans based on current and future production needs.
Coordinates end-user testing and documentation.
Coordinates resolution of defects emerging from the testing process.

Provide production support for business systems

Quickly and effectively analyze production system issues
Document troubleshooting and resolution details
Coordinate and communicate with all stakeholders impacted by the issue

Define and document system or process capabilities through research and fact-finding.  Capture and articulate future system or process capabilities within the context of the business objectives driving the change

Analyzes, identifies and writes detailed description of system requirements.
Makes recommendations for business process improvements with an understanding of technical problems, available tools and methods, and business objectives.
Prepares analysis for production support of systems and applications and associated documentation.

Develops and maintains knowledge of business and technology solutions.
Assists users with routine inquires, researches customer issues.
Maintains a high level of customer service to internal and external clients.
Performs other duties as assigned


Bachelor degree in Information Technology or Business preferred, or minimum of three years of experience is required.  Experience in the P& C insurance industry is highly desirable.
Exhibits strong analytical skills with proven ability to problem solve. 
Experience with reporting tools and databases.
Constructively deal with problems that do not have clear solutions.
Self-driven and adaptable to multiple demands/deadlines, shifting priorities, ambiguity, and rapid change.
Proven attention to detail with excellent organization skills.
Proven ability to capture and convey complex system requirements.
Proven ability to develop test strategies across differing technologies and business processes.
Experience with business process diagramming.

11 days 5 hours ago

Great American Insurance Company


Business Technology Analyst Great American Insurance Company - Lakeland, FL, United States


Location: Lakeland, FL

Company Profile:
Strong businesses play a crucial role in our communities. But their owners face more risks than ever. A lawsuit or a stroke of bad luck could set them back—or wipe them out completely—if they don’t have the right coverage. They count on knowledgeable insurance agents to help them manage the risks inherent in their industry, as well as their unique business circumstances.