Business Systems AnalystSallie Mae, Inc. - Milwaukee, WI
We are currently seeking a Client Data Analyst for our Milwaukee office to strengthen the customer service experience for our clients as it pertains to database and service implementation management. As a natural leader, you stand out from other candidates, because of your strong analytical tendencies, people skills, and keen focus on driving results to satisfy the customer. You enjoy working independently and function well in a team environment.
In this position you support the integration of our product AutoPROCESS and other technical offerings, ensuring contractual obligations are met for the client through collaboration with the client, internal staff, and management.
Typical responsibilities and projects include:
Lead new client implementations: gather business rules, analyze conversion data, configure software to meet client needs, work with a wide variety of internal staff to successfully onboard new clients.
Support: assist clients and internal staff with daily business needs, troubleshoot issues and provide timely resolutions, administer user security.
Report-writing and data analysis; use various reporting tools to create and run reports, format data for client and management, accurately analyze results.
Test new software releases; develop test plans, thoroughly test new functionality, perform regression testing.
Successful candidates must have proven knowledge of relational databases (RDB) and data manipulation tools (Oracle/SQL Server), an ability to create and run queries (PL/SQL), and an ability to accurately analyze results. Well-developed interpersonal and communication skills are necessary as direct client interaction, system training, and business improvement initiatives developed in direct coordination with the client are required. An Associates degree in a related field or comparable work experience is required, as is proficiency in Microsoft Office, including Word, Excel, and OUtlook.
This is Full-time Exempt position; Monday-Friday 8:00 am - 5:00 pm with additional hours required based upon business needs.
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
6 days 23 hours ago
applyBusiness Systems Analyst Sallie Mae, Inc. - Milwaukee, WI, United States
Sallie Mae (NASDAQ: SLM) is the nation’s No. 1 financial services company specializing in education. Celebrating 40 years of making a difference, Sallie Mae continues to turn education dreams into reality for American families, today serving 25 million customers. With products and services that include 529 college savings plans, Upromise rewards, scholarship search and planning tools, education loans, insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
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