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Business Support Consultant - Lending and Trade Services Job

Comerica - Livonia, MI

Business Support Consultant - Lending and Trade Services

The Business Support Consultant is responsible for managing day-to-day operational services to ensure that all procedural and supported systems meet organizational standards and client satisfaction. Manages and executes projects and assigned services supported by Lending & Trade Services; including application management and incident management.

Reporting Information/Location

The Business Support Consultant is located at Auburn Hills/Livonia Operations Campus and reports to the Vice President of Production Support Manager within Lending & Trade Services, Systems Management.

Position Responsibilities:

* Supports and manages the implementation of system upgrades, enhancement initiatives for all applicable applications supported by Lending & Trade Services.

* Provides consultation and coordination of business/system requirements, test script development, test script execution, issue management and risk management aspects for system implementations.

* Interacts with various Information Technology and client areas to determine priorities, assure adequate system and other technical support for Client Area Applications.

* Manages Small to Medium sized projects involving multiple departments. Utilizes standard project methodologies and serves as representative on various project teams.

* Provides system expertise on projects, department committees and task forces representing the client and interests related to Lending & Trade Services systems.

* Manages day-to-day operations including key reporting, deadlines, and serves as the initial point of escalation to ensure issues are documented and resolved timely, or escalated further as appropriate.

* Establishes appropriate process controls to ensure efficiency and quality.

* Interfaces with various levels of management and suppliers.

* Maintains and/or creates process maps and workflows for supported applications to comply with audit and risk standards.

* Works closely with the Lending & Trade Services Systems Managers and Testing Manager for all supported applications.


Relocation assistance will not be provided for this position


Up to 10% travel

* Bachelor's Degree from an accredited university or 5 years banking experience preferred.

* 2 years of experience managing small to medium size projects.

* 2 years of experience working with Microsoft Office Products (Project, Outlook, Word, Excel, Access).

* 2 years knowledge of Commercial Lending services preferred.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

21 days



Business Support Consultant - Lending and Trade Services Job Comerica - Livonia, MI, United States


Location: Livonia, MI

Company Profile:
Comerica Incorporated is a financial services company headquartered in Dallas, Texas, strategically aligned into three major business segments: the Business Bank, the Retail Bank, and Wealth Management.