Business Process EngineerEpiq Systems, Inc. - Chicago, IL
It's fun to work at a company where people truly believe in what they are doing!
Analyze, design, organize, implement, manage and lead new and developing Growth Initiatives processes and services to satisfy strategic vison
Own solution design from a holistic perspective, including process mapping, iteration, and training while combining our technology and people processes
Challenge assumptions and status quo to ensure successful implementation of plans
Identify internal and external customer requirements using techniques including data flow modeling, workflow analysis, and functional decomposition analysis.
Solicit requirements through subject matter expertise, industry information and research, interviews, workshops and existing systems documentation or procedures.
Critically evaluate information gathered from multiple sources, reconcile conflicts and distinguish true needs and wants. Translate business and strategic requirements to functional requirements and tasks
Identify and develop financial requirements, including cost forecasting on an absolute basis and relative to revenue, cost savings and/or risk reduction opportunities
Work closely with key business partners and subject matter experts in the testing, training and support of functional requirements
Maintain focus on process design and implementation. Manage risks throughout plan and process life cycle, make contingency plans to manage issues that pose risk to budget, adapt process during delivery
Set and measure achievement of comprehensive qualitative and quantitative goals for new and developing product processes, including on a task and process level across time, throughput and quality criteria, as well as financial criteria
Represent and lead, and otherwise participate in, initiatives on behalf of AACER in connection with Product and Software Development
Lead solutions analysis and recommend executable operations solutions in support of Sales proposals and related Client Services implementation, and collaborate with operations in related implementation
Collaborate with Sales and Client Services to support achievement of Sales and Client Services goals, including through in-person client meetings
Successfully engage in multiple initiatives simultaneously
Clearly and effectively communicate with the Director of Operations on matters for which the Business Process Engineer is responsible and accountable
Required Qualifications and Characteristics
Demonstrable competency in process design, product management and deal launch/implementation
Advanced understanding of data analysis and operations performance metrics, as well as strong working knowledge of information technology and product development
5 years of prior process experience, preferably within a technology-enabled services industry and/or financial institution
2 years in a product or project management role within a product organization
Specific experience in big data analytics, SaaS product, credit servicing, legal practice and bankruptcy and/or distressed investing is highly valuable
Excellent verbal and written communication skills with a professional, calm demeanor
Innate project leadership with a desire for accountability and responsibilities to promote the success of the company
A Bachelor’s Degree from an accredited college or university; an advanced degree, including an MBA or applicable MA or PhD, is preferred
Project management certification preferred
Advanced skills using Microsoft excel, Visio and associated or similar planning and assessment tools
Passion, a positive outlook, strong work-ethic and desire to achieve
Building Effective Relationships:
Identifies opportunities to build strategic relationships with individuals in other areas of the business in an effort to achieve business goals; develops partnerships through information exchange, clarifies partnership benefits and defines partnership scope and expectations; recognizes the business concerns and perspective of others; shares information and expertise with others to enable them to accomplish group goals.
Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adapt to change; encourages and rewards others to identify opportunities to do things differently; eases change through effectively simplifying complex, contradictory situations.
Clearly understands and articulates the business strategy; continuously ensures team and individual goals are aligned to broader strategic objectives, particularly when there is a change in direction; anticipates future consequences and trends, accurately including their potential impact; maintains broad business knowledge and perspective; creates new, competitive strategies aligned to the broader business strategy.
Uses appropriate interpersonal styles to persuade others to accept a position or initiative that results in action to positively impact business results; assesses the current situation and adapts interpersonal style to suit the target audience; makes recommendations to achieve a specific impact, effect or course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
6 days 16 hours ago
applyBusiness Process Engineer Epiq Systems, Inc. - Chicago, IL, United States
We are a worldwide provider of legal services and technology, serving law firms, corporations, financial institutions and government agencies—helping them manage the complex data and logistics of eDiscovery, bankruptcy and class action.
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