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Business Process Consultant

CNA. - Bill, WY

Job SummaryUnder technical direction, provides process and project support to the business in the development of on-going process and policy assessment, evaluation, compliance and improvement to support business initiatives and strategies.Essential Duties & Responsibilities1. Responsible for the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programs.2. Provides analysis and decision support to business to help deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and make recommendations to management to drive continuous improvement.3. Participates in defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.4. Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external data.5. Develops and oversees process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external training.6. Responsible for building and maintaining centralized processing documentation. Evaluates and approves content for reference library. Maintains inventory of business process methodologies and approach. Documents business processes by applying and promoting process modeling best practices.7. May act as business project manager for process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.May perform additional duties as assigned. Reporting RelationshipTypically Manager or aboveSkills, Knowledge & Abilities 1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives. 2. Solid analytical, organizational and planning skills. 3. Solid business process modeling and analysis skills. 4. Proficiency to facilitate meetings of low complexity. 5. Solid knowledge of project management principles. 6. Knowledge of change management principles and methods. 7. Good communication, interpersonal and presentation skills both verbal and written. 8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives. Education & Experience1. Bachelor's degree in a related discipline or equivalent. 2. Typically a minimum of four years of related work experience.

12 days 11 hours ago



Business Process Consultant CNA. - Bill, WY, United States


Location: Bill, WY

Company Profile:
Since 1897, CNA has been providing outstanding service and an ongoing commitment to building long-term relationships, earning us a reputation for being a carrier that inspires trust. At CNA, we take pride in our ability to offer innovative products and services that meet the evolving needs of our customers and business partners alike. As the 7th largest U.S. commercial insurer and the 13th largest U.S. property & casualty insurer, we provide insurance protection to more than one million businesses and professionals in the U.S. and internationally. We understand the importance of being where our customers are. Headquartered in Chicago, CNA has offices throughout the U.S., Canada and Europe. In these locations, we work with highly professional independent agents and brokers to ensure our customers receive the personal service and attention they look for in a carrier.