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Hilton Worldwide

Business Analyst

Hilton Worldwide - Carrollton, TX

Business Analyst','HRC010B7','2050 Chennault Dr.','','Carrollton','75006','!*!Hilton Reservations and Customer Care HRCC is on a path to revolutionize human hospitality in a digital world, the same way we defined hospitality from its early beginnings. We strive to deliver personalized solutions that inspire a passion for travel, and our goal is to make a lasting impression with every Hilton guest with whom we interact.

The Business Analyst will directly support reporting and analysis for all business units in Hilton’s Reservations and Customer Care centers, with specific focus on performance metrics in the operations, sales and service branches of the organization. The Business Analyst will utilize various BI tools and advanced analytical concepts to extract, organize, and analyze large amounts of data, in order to create and effectively communicate insights to leadership to help drive strategic decisions. What will I be doing?

As a Team Member in this role, you will be responsible for:

Understanding the key metrics, reporting structure, and processes in order to be able to identify data discrepancies and errors

Testing and evaluating data accuracy for various different datasets both within an enterprise data warehouse (Oracle), and in external data sources

Using Business Intelligence tools (Microstrategy, Alteryx) to query the data in Hilton’s Enterprise Data Warehouse accurately and efficiently

Creating and understanding data relationships and architecture, working with the database team to ensure the integrity of the data structure and design

Utilizing BI tools, spreadsheets, and databases tools to manipulate large amounts of data to create insightful reports such as MicroStrategy, Alteryx, Tableau, R, etc.

Designing and implementing advanced analytical processes by combining BI tools such as MicroStrategy and Alteryx with R to create predictive forecasting and target setting models

Using advanced analytical models to analyze unstructured data (text) to derive key insights based on text and sentiment analysis

Supporting Operations team by helping build framework and automation to analyze and understand forecasts, staffing and planning requirements to improve operational insights and efficiency

Using BI tools to design and build dashboards and visualizations to show trends, patterns, relationships and analyses with clarity to deliver impactful insight

Using verbal and written communication skills to deliver analytical observations and recommendations to business owners and leadership in a concise, yet informative manner, to provide a strong data centric basis for strategic decision-making','!*!What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Minimum Education: BA/BS Bachelor's Degree in Mathematics, Statistics, Finance, Business Analytics, or related field

Minimum Years of Experience: one (1) year of related business analytics experience inclusive of work experience, internships, and volunteer experience

Additional Requirements (i.e. % of travel time, etc.):

Microsoft Office Suite, with high proficiency in Microsoft Excel and PowerPoint

Understanding of the fundamentals of Data structure, and data table relationships

Some Travel (<10%)

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Master’s Degree in a job related field of study (Mathematics, Statistics, Finance, Business Analytics, or related field)

Proficiency with Microsoft Access

Experience with and knowledge of SQL

Experience with building or maintaining databases or data warehouse

Knowledge of database architecture and data modelling principles and techniques

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! ','Full-time','Hilton Corporate','Hilton Corporate','Day Job','Team Member','','','','','Call Center and Reservations','Business Analyst

3 days 14 hours ago

Hilton Worldwide


Business Analyst Hilton Worldwide - Carrollton, TX, United States


Location: Carrollton, TX