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The PNC Financial Services Group

Branch Sales & Service Representative (MLO)

The PNC Financial Services Group - Decatur, IL

Branch Sales & Service Representative (MLO)




Job #661555179


Auto req ID:


HR Job Code:

M01205 Branch Sales & Svc Rep (MLO)

Job Profile:

Delivers a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.

Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Position City:

IL - Decatur

Position Title:

Branch Sales & Service Representative (MLO)

Line of Business:

Retail Banking - Branch Banking

Building Location:

ILQ24 - Decatur Dto Drive In

Job Type:


Total Hours Per Week:


Job Status:

Full Time

Scheduled Days/Hours:

Branch hours

EEO Statement:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law


IL - Decatur

Job Preview:

To learn more about this and other opportunities on our team watch this video.


Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Required Education and Experience:

Roles at this level typically do not require a university / college degree, however may require related experience or product knowledge to accomplish primary duties. Typically

= tech= savvy= -= working= experience

= = advise,= educate= and= engage= clients= on= a= variety= of= technological= tools= and= resources= allowing= them= to= explore= solutions= to= achieve= their= goals= and= financial= well= being.= prospecting.= -= basic= experience

= = knowledge= of= and= the= ability= to= identify= and= engage= potential= opportunities= in= the= market.= build= relationships= and= create= opportunities.= plan,= strategize= and= target= the= right= industries.= create= value= propositions= with= impact.= problem= solving= -= working= experience

= = knowledge= of= approaches,= tools,= techniques= for= recognizing,= anticipating,= and= resolving= organizational,= operational= or= process= problems;= ability= to= apply= this= knowledge= appropriately= to= diverse= situations.= effective= communications= -= working= experience

= = understanding= of= effective= communication= concepts,= tools= and= techniques;= ability= to= effectively= transmit,= receive,= and= accurately= interpret= ideas,= information,= and= needs= through= the= application= of= appropriate= communication= behaviors.= managing= multiple= priorities= -= working= experience

= = ability= to= manage= multiple= concurrent= objectives,= projects,= groups,= or= activities,= making= effective= judgments= as= to= prioritizing= and= time= allocation.= matrix= management= -= basic= experience

= = ability= to= build= and= use= effective= working= relationships= within= own= department= and= across= department,= functional,= and= geographic= reporting= lines.= retail= lending= -= basic= experience

= = knowledge= of= and= ability= to= design= and= develop= retail= lending= products= and= services,= manage= and= evaluate= operational= processes= and= procedures= and= ensure= compliance= with= local= and= company= policies.= understanding= customer= needs= -= basic= experience

= = knowledge= of= and= the= ability= to= recognize= and= be= sensitive= to= the= different= perspectives= and= priorities= of= different= customers.= selling.= -= working= experience

= = applies= knowledge= of= banking= products= and= services= to= meet= customer= needs= and= enable= them= to= achieve= their= financial= goals.= identifies= prospecting= approaches= to= identify= potential= customers= and= create= opportunities= to= sell= financial= solutions= and= ideas= to= customers.= banking= products= -= basic= experience

= = knowledge= of= and= ability= to= provide= products= and= services= available= through= the= retail= banking= branch.= core= competencies:

= manages= risk= -= basic= experience

= = assesses= and= effectively= manages= all= of= the= risks= associated= with= their= business= objectives= and= activities= to= ensure= activities= are= in= alignment= with= the= bank's= and= unit's= risk= appetite= and= risk= management= framework.= customer= focus= -= basic= experience

= = knowledge= of= the= values= and= practices= that= align= customer= needs= and= satisfaction= as= primary= considerations= in= all= business= decisions,= and= ability= to= leverage= that= information= in= creating= customized= customer= solutions.= position= overview:

= at= pnc,= our= people= are= our= greatest= differentiator= and= competitive= advantage= in= the= markets= we= serve.= we= are= all= united= in= delivering= the= best= experience= for= our= customers.= as= a= branch= sales= and= service= representative,= you= will= engage= in= proactive= sales= and= customer= service= activities= including= teller= transactions= and= developing= referral= opportunities.= this= position,= within= pnc's= retail= branch= banking= network,= is= based= in= decatur,= il= at= the= main-eldorado= branch.=>

Updated 05/09/2018

12 days 7 hours ago

The PNC Financial Services Group


Branch Sales & Service Representative (MLO) The PNC Financial Services Group - Decatur, IL, United States


Location: Decatur, IL

Company Profile:
PNC offers a wide range of services for all our customers, from individuals and small businesses, to corporations and government entities. No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary for financial success. Retail Banking We provide deposit, lending, cash management and investment services to more than 6 million consumer and small business customers across 19 states and the District of Columbia. Customers can bank whenever and wherever they want via more than 2,600 branches, online and mobile services along with 9,000 ATM machines, many of which can be used to make deposits and cash checks. The award-winning Virtual Wallet® helps to save and spend smarter, and avoid unnecessary fees. Cash Flow InsightSM is an online resource for small businesses to track and manage cash flow.