Branch General ManagerADT Security Services - McAllen, TX
The Branch Manager (BM) leads the effective development and execution of the office business plan, human capital strategy and P & L operations. The BM is accountable for developing action and contingency plans to meet or exceed his/her office AOP P & L targets. The BM is also responsible for developing office strategies for accelerating growth through customer loyalty and employee engagement, market penetration and share gain. He/she must be adept at establishing a compelling vision and building engagement and alignment through strong people leadership, including exceptional talent development (effective coaching and feedback), and effective communication and collaboration. As the key driver and owner of both long and short-term area performance, the BM will leverage in depth knowledge of the marketplace and industry to identify emerging gaps or opportunities to grow the business. He/she will collaborate and provide input to other BMs, AGMs, and RVPs to support continued expansion of new and existing products and services.
Position Responsibilities:Strategic Planning, Business Development
Implements multi-year business and profitable growth strategies for his/her office to deliver P & L AOP targets; drives increased market share by managing financial performance and delivering financial commitments
Grows sales including executing on specific targets to increase Pulse penetration within the office
Develops a strong understanding of the offices marketplace and trends; identifies opportunities and works with AGM to determine how to implement across the office
Identifies creative growth opportunities and recommends innovative strategies for ADT to continue growing revenue and improve overall market share.
Develop and deliver on human capital strategy to enable execution of business plan.Leadership
Leads office team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.
Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent
Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
Collaborate directly with Residential, Small Business, Operations, Marketing and Human Resources to execute on the overall Business Plan
Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan
Promotes inclusion amongst the team by role modeling and supporting business diversity objectives
Drives speed and accountability of plans through effective engagementOperations Management
Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates ADTs commitment to employee, community and our mission of creating customers for life
Executes and manages annual budgets including area level P & Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and ADTs business performance; when appropriate provide a mitigation strategy for any projected short falls
Implements Sales team self-generated lead (SGL) targets and strategies, ensuring a fair and consistent process in lead allocation.
Actively partners with HR and other teams to drive technician development and in implementing union and positive employee relations strategies
Drives customer obsession by enabling flawless execution in customer experience, install and field services, improving Customer Obsession Index scores.
Ensures compliance and the highest ethical standards in all processes, including do-not-call, internal SOPs, field behaviors, etc.
Champions EHS & W strategies and programs to meet our near and long term safety goals
Ensures strong commitment and collaboration to executing service level agreements
Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business
Accountable for delivering Customer Obsession index targets and Attrition targets for his/her officeEducation:
Bachelors Degree required. Masters Degree or progress toward preferred. Experience:
5 - 10 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P & L responsibility preferred:
Assessing, coaching, and developing talent and managing multi-disciplinary organizations
Establishing business direction and executing strategy development and implementation
Leading a significant business Unit of like/similar size (up to $50MM); scoping, designing, and implementing business solutions to build/grow a market
Influencing business decisions in a highly matrixed organization
Exceeding predetermined revenue, share, and customer obsession objectives
Familiarity or proven experience with Precision leadership a plusAs of April 2017, Protection1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.
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applyBranch General Manager ADT Security Services - McAllen, TX, United States
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.
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