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Unum Group

Billing Coordinator Trainee

Unum Group - Portland, ME

Billing Coordinator Trainee




Job Posting End Date: 06/20

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:This is the first level of a possible 3 level career opportunity. Incumbents in this role are considered trainees for a minimum of 3 months and will participate in a gradual training program consisting of both on-the-job and classroom style structured learning. During this period incumbents will learn the base skills needed to perform the duties of a Billing Coordinator and will also support the Billing Coordinator teams. Training will consist of both classroom learning days and days spent practicing learned skills on existing Billing Coordinator workloads. Incumbents will transition to assigned caseloads once they demonstrate proficiency in learning. Training periods could be extended or shortened based on business need.The Billing Coordinator teams are responsible for building strong relationships with business clients who utilize Unum benefits for their employees and for ensuring that Unum clients understand and observe our billing practices. Each Billing Coordinator is assigned a caseload of clients to build consistent contact and trust. As a Billing Coordinator I, you will be responsible for billing orientation for new clients as well as ongoing education on our billing processes for existing clients. You will also work closely with our enrollment teams during your clients’ enrollment events to ensure adherence to internal deadlines and timely payment of new coverage. You will also conduct research needed to determine the cause of missing payments or payment discrepancies for your assigned clients, as well as answer their day to day billing inquiries.Candidates should demonstrate a high level of comfort with both email and phone contact with external clients and internal partners. The role demands attention to detail, a desire to resolve issues, and self-imposed organization to keep close track of responsibilities. Mid-level proficiency with Microsoft Excel is preferred, including the use of simple formulas.

What we offer:

Competitive salary with annual bonus

Career growth: This role is part of a structured career path which leads to career advancement in the organization.

Excellent benefits offering including generous paid time-off (PTO) with roll-over

Work-Life Balance program

Exciting Resource Groups such as, Diversity & Inclusion, Young Professionals and Women in Leadership provide:

Leadership workshop seminars

Fun networking engagements

Working at the corporate office amenities include:

Free garage parking

On-site fitness center & Dry Clean service

Health Resource Center

Full-service café

Our Culture:

At Unum, we strive to all together work relentlessly to meet our customers’ needs, celebrate diversity, care for our communities and think of new, different ways to deliver results. Click on our video link to learn about how WE ARE UNUM

We Are Unum Video

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.



A Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

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23 days 11 hours ago

Unum Group


Billing Coordinator Trainee Unum Group - Portland, ME, United States


Location: Portland, ME

Company Profile:
Since our founding in 1848, Unum has been known for breaking new ground in the business of benefits. Integrity, determination, innovation and leadership were at the core of our company 165 years ago, and they are just as relevant to our business today.