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Bilingual Resident Resolutions Coordinator

AIMCO - Miami Beach, FL

Bilingual Resident Resolutions Coordinator','!*!Aimco is looking for a Bilingual Resident Resolutions Coordinator to work with our Team at The Flamingo South Beach Apartments located in South Beach Miami!  The Resident Resolutions Coordinator position at is a very active and fast-paced job. You will be working directly with any new or current resident and assist them with any requests or questions. This is a full-time position with benefits, 401K, vacation and sick time, and tuition reimbursement!In this position, the Resident Resolutions Coordinator will:Assist residents with any needs in regards to their stay. Help residents pay their rent onlineComplete move-in and move-out inspectionsRegister cars to park on-siteAssist residents with Biometrics enrollmentRegister pets for existing residentsAssist with parcel pending (package deliveries)Enter in service requests for residentsAnswer questions regarding service requestsAssisting with Notice to Vacates and gather information for move-outsSend communication to residentsCoordinate and plan resident functionsResponds to and manages resident complaints and/or service issuesContact residents about policy violations Experience and Qualifications:Bilingual (English/Spanish)At least, 2 years of excellent customer retention and customer service experience requiredSuperb written and oral communication skillsAdvanced computer skillsTime management skillsOrganizational skillskeywords: (Resident Relations, Customer Service, Bank, Banking, Wells Fargo, TD Bank, Capitol One Bank, Sun Trust Bank, Nordstrom, Macy’s, Problem solving, Sales goals, Retail, Customer complaints, resident complaints, resident issue, Leasing, Property Management, Customer relations, Resident Resolutions, Chase, Resolving issues, Customer Relations, Customer Service, customer concerns, customer complaints, problem solving, Customer relations specialist, Customer Service Specialist, Banking, Banks, Tellers, Apartments, Apartment, Property Relations Specialist, Client Relations specialist, Customer care representative, Community relations coordinator, community relations, Customer relations representative, resident relations) ','!*!*','US-FL-Miami Beach','','Flamingo South Beach - Center','Flamingo South Beach - Center','Katherine M Cruz','1504 Bay Road, Miami Beach, FL 33139','1504 Bay Road, Miami Beach, FL 33139','Full-time','Standard','Customer Service','Bilingual Resident Resolutions Coordinator

20 days 10 hours ago



Bilingual Resident Resolutions Coordinator AIMCO - Miami Beach, FL, United States


Location: Miami Beach, FL

Company Profile:
Aimco was ranked 19th on the Denver Post's 2014 list of the Top Workplaces in Colorado..Aimco is a real estate investment trust that is focused on the ownership and management of quality apartment communities located in the largest markets in the United States. Aimco is one of the country's largest owners and operators of apartments, with 252 communities in 23 states, the District of Columbia and Puerto Rico. The company’s shares are list on the S&P 500 and are publicly traded on the NYSE under the symbol AIV. Property Operations is the heart and soul of Aimco. As one of the largest owners and operators of apartment communities in the United States, we are dedicated to ensuring that every aspect of our communities is run professionally, with the utmost respect for your happiness and safety.