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Humana Inc.

Bilingual Customer Service Representative

Humana Inc. - Orlando, FL

Bilingual Customer Service Specialist

Attention Bilingual Customer Service Specialists!  Humana wants YOU to join our growing team of Call Center Representatives. We have multiple openings for Bilingual Customer Service Specialists – Apply today!


We are seeking Bilingual Customer Service Specialists to directly respond to questions about medical claims, pharmaceutical, billing and any additional grievances. Our Specialists are trained to handle any issue and provide guidance to the appropriate solution.


Bilingual Customer Service Specialist Responsibilities:

  • Document customer inquiries by using established best practices

  • Empathize and build lasting relationships with customers

  • Educate customers about our products and services over the phone

  • Comply with all HIPPA and CMS regulations

  • Schedule medical appointments and transportation for patients and/or care givers when needed

Bilingual Customer Service Specialist Requirements:

  • 6+ months minimum of inbound call center experience

  • Bilingual English and Spanish. Must be able to read and speak in Spanish and write in English.  Bilingüe Inglés y Español. Debe ser capaz de leer y hablar en español y escribir en Inglés

  • Excellent written and verbal communication skills

  • Intermediate level computer skills in Word and Excel

  • Ability to work an 8 hour shift anytime between the hours of 8 a.m. to 8 p.m., Monday through Friday with the flexibility to work overtime based on business needs

  • Capacity to maintain confidentiality

  • High School Diploma or GED required

Role Desirables:

  • Associate’s or Bachelor’s degree

  • Prior healthcare experience


  • Extensive Benefit package that starts your 1st day of employment

  • 3 weeks accrued PTO your 1st year of employment  

  • Associate engagement and appreciation activities

  • Earn cash/gifts/discounts through our associate wellness and rewards program

  • Quarterly Pay Incentives based on associate’s production and quality scores

  • Career and growth opportunities – starting with job shadowing


Additional Information


During Open Enrollment October 7th- February 24th- Must have the ability to work an 8 hour shift between 8 a.m. to 8 p.m. Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs


11 days 7 hours ago

Humana Inc.


Bilingual Customer Service Representative Humana Inc. - Orlando,FL,United States


Location: Orlando, FL

Company Profile:
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.