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Humana Inc.

Bilingual Customer Care Specialist

Humana Inc. - Hollywood, FL

Role: Bilingual Customer Care Specialist Assignment: Humana Pharmacy Location: Miramar, FL Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it's through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.  Assignment Capsule Be a part of Service Operations - provide perfect service and guidance to members.  Humana is seeking a Customer Care Specialist for customer support to directly respond to questions, handle issues and provide guidance to both internal and external customers. Receive, document and resolve customer inquiries by using established best practices Build lasting relationships with Humana's customers Educate customers, providers and employers about Humana's products over the telephone.Key Competencies Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. Role Essentials High School Diploma Strong customer service orientation Strong attention to detail Strong typing and computer navigation skills Capacity to multi-task, including use of multiple computer applications simultaneously Effective verbal and listening communication skillsBilingual - Speak fluent in English and Spanish (please see additional information below)Role Desirables Associate's or Bachelor's Degree Previous Call Center or related customer service experience Fluency in SpanishReporting Relationships You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer. Additional Information  Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.  At Humana, we're also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it's important to us too. If you share our passion for helping people, we likely have the right place for you at Humana.   QualificationsHumana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

10 days 7 hours ago

Humana Inc.


Bilingual Customer Care Specialist Humana Inc. - Hollywood, FL, United States


Location: Hollywood, FL

Company Profile:
Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.