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Molina Healthcare, Inc.

Bilingual Contact Center Marketplace Associate Rep

Molina Healthcare, Inc. - Doral, FL

Ideal backgrounds include:

• Must have Healthcare background.

• Must have at least 1 year Banking / Accounting background.

• Minimum 1 year of Call / Contact Center background.

To learn more about Molina Healthcare Careers, follow us on LinkedIn, Twitter & Facebook. You can also visit Molina Cares to view interactive tutorials on resume & cover letter writing, interviewing and more!

Job Summary

Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.

Knowledge/Skills/Abilities

• Responds to incoming calls from members and providers excluding provider claims calls.

• Accurately records all calls as applicable.

• Achieves individual performance goals as it relates to call center objectives.

• Assists callers with Web Portal registration and utilization.

• Engages and collaborates with other departments as applicable.

Ideal backgrounds include:

• Must have Healthcare background.

• Must have at least 1 year Banking / Accounting background.

• Minimum 1 year of Call / Contact Center background.

Job Requirements

Required Education

HS Diploma or GED

Required Experience

0-1 year

Preferred Education

Associate's Degree or equivalent combination of education and experience

Preferred Experience

1-3 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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12 days 11 hours ago

Molina Healthcare, Inc.

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Bilingual Contact Center Marketplace Associate Rep Molina Healthcare, Inc. - Doral, FL, United States

   

Location: Doral, FL

Company Profile:
Molina Healthcare, a FORTUNE 500, multi-state health care organization, arranges for the delivery of health care services and offers health information management solutions to nearly five million individuals and families who receive their care through Medicaid, Medicare and other government-funded programs in fifteen states.