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Bilingual Call Center Representative

Integrity Business Solutions Inc. - Washington, DC

Bilingual Call Center Representative     



Location: Washington, DC  



An acclaimed University in Washington, DC is seeking a Bilingual Call Center Representative for a long-term contract to work in their facility. We are seeking professional Bilingual Call Center Representatives that are looking for an opportunity to establish themselves within an organization for long-term growth. The Bilingual Call Center Representative acts as a liaison for the patients and the clinical staff, and medical faculty in the delivery of health care by performing a variety of administrative related tasks.



 



RESPONSIBILITIES:



 





  • Answer telephone promptly and in a polite and professional manner.


  • Direct calls to other departments as needed


  • Schedule appointments for patients.


  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.


  • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).


  • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.


  • Remind caller of cancellation/no-show policy.


  • Use sound judgment in handling calls, especially with upset patients.


  • Understanding of when to escalate calls to physicians/practice manager/triage nurse.


  • Answer questions and offer other information, as requested, to provide patient-focused service


  • Obtain and enter accurate demographic information into system (address, telephone number, name of insurance or self-pay status).


  • Make calls to reschedule appointments when necessary.




 



CORE COMPETENCIES:





  • Knowledge of basic medical terminology.


  • Ability to communicate English and Spanish clearly and professionally, both orally and in writing.


  • Ability to handle confidential and sensitive information.


  • Ability to communicate effectively on the telephone.


  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.


  • Ability to handle a "call center" environment: work quickly and multi-task.


  • Ability to exercise good judgment to handle calls appropriately.


  • Ability to demonstrate good customer service.


  • Initiate and problem solve utilizing available resources within level of responsibility.


  • Contribute to a positive work environment by interacting in a courteous, pleasant, and professional manner with patients, co-workers and outside contacts




 



MINIMUM QUALIFICATIONS:





  • MUST be fluent in English and Spanish


  • High school Diploma or equivalent


  • Associate degree or related healthcare certification preferred


  • 2+ years of experience in a health care or customer service setting required


  • Knowledge of medical insurance preferred


  • Completion of medical terminology course preferred


  • Understand OSHA regulations and HIPPA; safeguarding patients’ confidential/sensitive information


  • Experience working in a fast-paced environment




11 days 11 hours ago

Integrity Business Solutions Inc.

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Location: Washington, DC

Company Profile:
Woman-Owned Business (WOB) Minority Disadvantaged Business Enterprise (MDBE) Small Business Disadvantaged Business Enterprise (SBDE)