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Aetna Inc.

Benefits Administration Director, H&W Ongoing Client Services

Aetna Inc. - Chicago, IL

Job Description
POSITION SUMMARY bswift is looking for an experienced Director to join our Ongoing Client Services Team. The primary objective of this position is to manage and inspire bswifts client services team to produce client raves. The Director of Client Services serves as leader to ensure the highest level of quality in our delivery of new client implementations and on ongoing service. Responsibilities include, but are not limited to:Lead and manage the team to achieve individual, team and company goalsProvide appropriate direction, coaching and feedback to maximize individual and team performance resultsProactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise.Participate in and/or lead client demos and/or client training sessions, where applicable.Continuously refine and improve processesDevelop and maintain quality assurance processesIdentify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.Assist in product development & quality assurance efforts as requiredAssist in sales and marketing efforts as needed Qualifications/Experience/Skills/Other Requirements: 5 years Employee Benefits administration experience3 years of Account Management experience10 years of related industry experienceA leadership style that reflects and reinforces bswift core valuesStrong people management skillsAbility to assist and equip others to efficiently solve complex problemsStrong customer service orientationStrong verbal and written communication skillsWillingness to work nights and weekends when necessaryB.A. or B.S. required EDUCATION The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately. Aetna is an Equal Opportunity, Affirmative Action Employer

Job Requirements
5 years Employee Benefits administration experience \r
•3 years of Account Management experience\r
•10 years of related industry experience\r
•A leadership style that reflects and reinforces bswift core values \r
•Strong people management skills \r
•Ability to assist and equip others to efficiently solve complex problems \r
•Strong customer service orientation \r
•Strong verbal and written communication skills \r
•Willingness to work nights and weekends when necessary \r
•B.A. or B.S. required

9 days 6 hours ago

Aetna Inc.


Benefits Administration Director, H&W Ongoing Client Services Aetna Inc. - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees’ dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The company’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.