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The Hartford Financial Services Group, Inc.

Avp, User Experience (M/F)

The Hartford Financial Services Group, Inc. - Hartford, VT

The company is a leading provider of financial services. Lead and develop a human-centered design approach for the companys omni-channel digital servicing and marketing ecosystem for customers, agents and employees Provide creative and experiential leadership from research to usability, accessibility and inclusive design, through strategy, ideation and prototyping, information architecture and taxonomies, interaction design, to copywriting, content, behavior and insights Recruit, coach, manage and motivate a team of talented designers.

Help shape career paths, advocate and create opportunities for growth, and own a vision for collective growth and contributions and value of the team Lead the effort to scale great design across the organization, oversee the creation of our pattern library, institutionalized use of best practices, design standards and heuristics to champion a seamless, cohesive digital ecosystem Contribute to research and communicate emerging trends and technologies across the organization (e.g. AI, Conversational UX, AR, IoT, etc.) Creatively solve complex business, technical and customer challenges through process and service improvement, as well as the use of existing and emerging technology Inspire passion, dedication and great work Oversee the design process in an agile environment, the intake of work, scheduling and project allocations Minimum 12 years experience as one or multiple of the following: Information Architect, Interaction Designer, or Experience Designer in both business-to-business and business-to-consumer environments.

Minimum 5 years experience managing UX and design teams specifically, and a history of success working across organizational boundaries. Strong leadership skills with proven ability to mentor and develop other designers through coaching, performance management, talent development and effective team building skills. Degree in design, Human Factors, Human-Computer Interaction, Psychology, Behavioral Science or a related area appreciated.

Advanced degree in these fields a plus. Excellent understanding of user experience design for the web and mobile, technology trends, demonstrable design skills, and ability to show relevant work. Ability to build cooperative, productive relationships with internal clients and vendors and interact effectively with all levels of management.

Ability to combine customer-based information with understanding of the industry and company to create insights and influence idea development and decision-making processes with respect to front-end design. Strong verbal and written communication skills and the ability to clearly communicate critical facts, plans and progress to various constituencies. Proven thought leader - continuously seeks and drives new ideas and better ways of accomplish tasks.

Familiarity with content management, search, and online marketing methods such as search, email, etc. Familiarity with latest technologies and trends including, web 2.0, rich media and social networking.



16 days 15 hours ago

The Hartford Financial Services Group, Inc.

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Avp, User Experience (M/F) The Hartford Financial Services Group, Inc. - Hartford, VT, United States

   

Location: Hartford, VT

Company Profile:
The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability.