Automotive Service Director - Ford Fort PayneAutoNation, Inc. - Fort Payne, AL
Requisition ID2017-78605Job LocationUS-AL-Fort PayneCategoryAutomotive Service ManagementDealership / Location NameAutoNation Ford Fort PaynePosition TypeRegular Full-TimeCompany OverviewPosition OverviewThe Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers. Who Would I Interact With?This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few. What are the day-to-day responsibilities?Setting a clear vision and goals for the Service Department to achieve targeted performance.Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld.Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processesAttracting, developing and retaining the very best talent for the store.Creating an exceptional customer experience to drive customer loyalty.Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.Managing the business in accordance with AutoNation and manufacturer requirements and processes.Analyzing the business to determine shortfalls and developing action plans to improve performance.Driving the business through a high-level of involvement in the day-to-day operations. How will I know if I am successful?The performance of a Service Director/Manager is measured by achieving:Targeted sales and profit Targeted expense managementTargeted Associate retentionTargeted Customer Satisfaction Index What are the requirements for this job?High School diploma or equivalentService and/or Parts Management experienceAbility to set and achieve targeted goalsProven ability to attract, develop and retain great talentStrong financial and business acumen and the ability to drive revenue and profitabilityDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state driver’s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth?Our Service Directors have a few options for career growth and development after success in this role. Opportunities may include:Customer Care DirectorOther Corporate or Region support role AutoNation is an equal opportunity employer and a drug-free workplace. Not ready to apply? Connect with us for general consideration.
10 days 23 hours ago
applyAutomotive Service Director - Ford Fort Payne AutoNation, Inc. - Fort Payne, AL, United States
AutoNation, Inc., headquartered in Fort Lauderdale, Florida, is America's largest automotive retailer. AutoNation is a component of the S&P 500 Index and, as of June 30, 2013, AutoNation owns and operates 267 new vehicle franchises in 15 states. AutoNation offers a diversified range of automotive products and services, including new and used vehicles, automotive repair services, and automotive finance and insurance products. AutoNation has sold over 9 million vehicles, the only auto retailer to achieve this milestone. AutoNation seeks to be the best-run, most profitable automotive retailer in the nation.
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