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West Corporation.

Associate Technical Support Specialist

West Corporation. - Longmont, CO

'Associate Technical Support Specialist','120172','!*!   Responsible for:Providing initial response and basic troubleshooting for customer related issuesTake first line technical support customer calls and provide basic technical support, dispatching support to additional technicians, as necessaryObtain, track, and close trouble tickets, ensuring issues are accurately documentedParticipate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks','!*!EducationAssociate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is requiredEquivalent work experience in a similar position may be substituted for educational requirementsCanadian EducationDegree from an accredited college with major coursework in MIS, computer science, or a related field is requiredEquivalent work experience in a similar position may be substituted for educational requirementsExperienceMinimum 4 years technical customer service experience required, preferably in a helpdesk environmentMinimum 1 year experience in the 9-1-1 or public safety industry preferredTechnicalMinimum 3 years' experience with networking, Windows based servers and workstations requiredMinimum 1 year experience with SQL preferredCertifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferredKnowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferredBasic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferredOtherIntermediate knowledge of MS Excel, Word, and Outlook requiredWill be required to work varying shifts on rotationApplications will be accepted through 11/20/17.If you work at West Safety Services, you’ll never take 9-1-1 for granted again. For more than 35 years, we’ve been a leader in an industry where the stakes are high, as are our expectations of each other. We recruit the best talent because our success is measured in lives saved, in communities protected and in assets secured.Our 9-1-1 and other emergency communications technologies provide the essential link between telecommunications firms, wireless carriers, cable and security systems providers and public safety agencies. The proliferation of smart devices, sensors and new media are fueling our recent innovations that help guide emergency responders and public safety professionals as they assess complex, critical situations in real-time.Not only do you finish each day knowing you have helped save lives but there are also some great perks in addition to compensation, competitive health benefits, paid time off, and a 401K:Access to hundreds of online and in-person training courses to help you understand our solutions, develop your skills and become more effective both personally and professionallyA spacious gym with ellipticals, treadmills, bikes, weights, and even group classesCommunity outreach through a 501(c)(3) non-profit that supports local youth, seniors, and our militaryOn-campus dry cleaning service and much moreWest is an EEO Employer.The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. West Safety Services is a tobacco free workplace.Do you share our passion of work worth doing? Demand for our services continues to grow. We are looking for the nation's best who are interested in making a difference. If you are interested in this position and meet the minimum requirements, apply online today!Please Note: The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification - criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process. ','Technical','United States-Colorado-Longmont','','West Safety Services USA','Full-time','11/13/2017','Associate Technical Support Specialist

2 days 22 hours ago

West Corporation.


Associate Technical Support Specialist West Corporation. - Longmont, CO, United States


Location: Longmont, CO

Company Profile:
To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors. We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.