Associate Tech Support SpecialistVantiv, LLC. - Durango, CO
Vantiv is making payments smarter, faster and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S. to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and payment solutions for businesses of all sizes. We are the fastest growing payments company in the U.S., first in PIN Debit transactions and the second largest merchant acquirer. Visit Vantiv.com for more.
Vantiv continues to grow rapidly, which demands we be at the ready to answer and resolve all inquiries and issues our partners and clients may face. By offering excellent customer service, we can build a relationship of trust and assurance in what Vantiv provides to customers--and often, turn them into advocates. To that end, a knowledgeable team with all the answers is vital to our continued growth.
The Associate Technical Support Specialist is a critical component in delivering supreme support and service to our clients and partners. He/she will be an early point of contact for many customers and will prove to be a valuable resource whether it's answering and resolving issues or knowing the right department to send a customer with more complex queries.
Rewarding Impact. Fulfilling Careers.
Making an impact isn't something reserved for people in corner offices. At Vantiv, it comes from people in every corner of the office. People with ambition, optimism and courage. We provide growth and opportunity and give employees flexibility in how they get the job done. You might not expect that from a big payments company, but we're smart enough to know how to hire the best and when to step aside and let them lead. Our goal is that you never stop learning and you never cease to amaze--especially yourself. If this fits your career goal, we can't wait to welcome you on board.
Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hotline technical support.
Responds to customer service inquiries regarding company products, features and/or services.
Researches, documents and communicates recurring technical issues.
Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
Will provide multiple levels of escalated support based on the complexity of the technical issue.
Will refer problems of an unusual, unsolvable nature to technical engineers.
Delivers service at a high standard while knowing when to escalate and where to go for information.
Knowledge base generally acquired from training and on the job experience.
Entry level skills on systems, including hardware and software, products, services and processes.
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.
8 days 14 hours ago
applyAssociate Tech Support Specialist Vantiv, LLC. - Durango, CO, United States
For 40 years, our team of committed professionals has made us one of the most trusted and respected organizations in the payment processing industry, as well as the nation's largest PIN debit acquirer*. We’ve driven many of the changes that prompted the shift from cash to electronic payments, and that innovative spirit continues to be our strength. We’re innovators, thought leaders, boundary pushers. Vantiv is changing the face of payments.
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