Associate Project Manager- Mobility Program AmbassadorJones Lang LaSalle Incorporated - New York City, NY
Associate Project Manager- Mobility Program Ambassador
Build a mobile community across facilities and departments, utilizing multiple channels (face to face, phone, ONEconnect & online chat) to support the employees
Work closely with the project delivery team to deliver the mobility program and projects
Ensure client satisfaction with delivery of Mobile Host and Facility Management services
Provide a lead role in monitoring and increasing customer satisfaction.
Develop and maintain relationships with on-site leadership, managers and employees
Perform seat audits in support of Occupancy Planning.
Assist in site observation studies for usage, site access observations, and general reporting metrics for mobility program
Assist in space compliance for the mobile work environment
Deliver a business focused service to keep employees productive in a mobile environment
Walk the Halls on a daily basis to ensure that all sites are clean, orderly and in good repair and enter work orders as needed
SME for employees working in a mobile environment
Assist with the coordination and preparation of the Neighborhood Council meetings with guidance from ERES and Human Capital
Customer service point for questions relating to specific mobile environment usage or tools and equipment
Provide new employees workspace overview and tours along with on-site support in the mobile environment
Coordinate and Conduct ongoing BSL Forums and What the Buzz sessions
Provide excellent customer service to ensure new and existing employees have a positive experience
Site control point and visibility to any business issues impacting mobility program success
Assist with Seat Request Approvals by providing on-site verification as needed
Responsible for ensuring common area furniture, audio visual, signage, etc is presented in a neat and orderly fashion and ready for use on a daily basis
Support the team in the implementation of special projects for the client.
Administer Visitor Registration Systems (where applicable)
Facilitate Photo IDs ? Renewals and New Hires (where applicable)
Manage Conference Setups / Event Planning/ VIP Checklist Items (where applicable)
Monitor conference rooms to ensure equipment is in working order and supplies are replenished as needed
Participate in monthly/quarterly site inspections
Other duties as assigned.
Ability to travel in support of project deliveries.
Required Knowledge, Skills and Abilities (KSA)
Knowledge of real estate, furniture, accounting and core building systems
Ability to work in a fast paced environment
Excellent customer service skills
Strong organizational and management skills
Excellent communication skills
MS office computer proficiency
Ability to prioritize multiple tasks, and work independently and under short deadlines to ensure project completion.
Understanding of Change Management principals
Minimum Required Experience and Education:
Minimum of two years of commercial real estate industry experience required either in a corporate environment, third party service provider or as a consultant
Work experience in Facilities Management, Property Management, Project Management or general real estate
Bachelor's degree preferred.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR Policies/Equal Employment Opportunity and Affirmative Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at email@example.com
New York City, NY
Construction, Mining & Trades
Jones Lange Lasalle Inc.
20 days 1 hour ago
Please review all application instructions before applying.
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.
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