Associate Manager of Business InnovationHyatt Hotels Corporation. - Chicago, IL
At Hyatt, our purpose is to care for people so that they can be their best. The Strategy and Innovation team believes that care begins with empathy for our guests who experience our destinations and colleagues who facilitate these experiences. Because of this we use Human Centered Design to facilitate the creation and delivery of guest experiences that drive guest preference to our hotels around the globe. This position will bridge strategy and implementation, offering opportunity to work on multi-disciplinary teams and lead different types of initiatives including generative “blue sky,” rapid prototyping and user feedback, and qualitative and quantitative efforts that bring confidence and move ideas closer to operational sustainability.
The ideal candidate is driven by insatiable and empathic curiosity, able to develop captivating stories, and has a genuine passion for data and its role in sustainable operations.
Specific activities related to the execution of activities will include, but are not limited to:
Engage with multiple stakeholders within the organization and third party providers to perform and facilitate
Assessing opportunities, priorities and key pain points
Identifying pipelines of solutions that address the problem
Defining clear innovation roadmap, detailed action plans and milestones
Calibrating business outcomes, at regular intervals
Provide throughout leadership for innovation enablers such as storytelling, industry expertise, process engineering, analytics
Inspire colleagues and support execution of innovation efforts to achieve outcomes
Share stories of experimentation success and failure to inspire change throughout the organization
Design, build, and manage project plans
Preferred bachelor’s degree or higher in Hotel Management, Industrial Design, Marketing, Information Systems, Human Computer Interaction, or related field
Preferred minimum 2 years’ experience including management or project management experience
Preferred minimum 5 years’ experience in a client facing or consultative role
Preferred 5 or more years of progressive work experience within Hotel Operations or Customer Service role. We seek multiple candidates with from varied backgrounds of hotel operation, such as Food and Beverage, Front of House Rooms, Back of House Rooms.
Exposure to Hotel Operations or similar Customer Service role
Familiarity with design thinking approach
Demonstrated critical thinking skills
Comfortable in an ambiguous work environment
Excellent oral and written communication skills
Proven ability to influence without authority
Regular travel (50-75%) is expected domestically and globally, but may change with business conditions.
About This Employer
Hyatt Hotels Corporation
71 South Wacker Drive
You're More Than Welcome
We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners. We support our mission and goal by adhering to a set of core values that characterize our culture.
Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands. Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™. We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.
Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world. Our corporate headquarters are located in Chicago, Illinois.
Does the Hyatt spirit shine in you?
Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.
It's all about authentic hospitality
We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are. We care about our associates and we care about our guests.
At Hyatt, hospitality isn't just a business; it’s a calling. It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company. Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.
We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.
The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day. The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates. Mission
: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results. Goals
: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners. Values
: Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.
You'll enjoy equal parts rewards and recognition
Hyatt believes in its employees in celebrating success and in highlighting accomplishments! Employees take pride in being part of such a collaborative environment. As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with great camaraderie. You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences. Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life. As healthy and happy people, Hyatt employees are committed to working in our collaborative environment. Hyatt's worldwide recognition and rewards programs will vary depending on the country. Local benefit packages will be offered for those hotels outside of North America.
Just as important as our guests
We know that quality health and welfare care for you and your family or domestic partner is top priority. Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals. Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs. Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs. When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member. Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment. The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.
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23 days 16 hours ago
applyAssociate Manager of Business Innovation Hyatt Hotels Corporation. - Chicago, IL, United States
We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day. We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners. We support our mission and goal by adhering to a set of core values that characterizes our culture.
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