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Western Union Holdings Inc.

Associate Manager, Product Management

Western Union Holdings Inc. - San Francisco, CA

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

Right now, we are seeking an  Associate Manager, Product Manager

 based at our Digital Headquarters in San Francisco, California. 

In this role you will be working closely with other product groups, marketing, regional business teams, customer support teams, legal, compliance and engineering to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love. As Web Product owner, you should have very strong background in instrumenting analytics solutions and AB test frameworks. You should also have basic knowledge of HTML, CSS, Javascript and how to create/manipulate DOM.

     Sound Interesting? Here are some specifics:

Define product vision and strategy. Monitoring industry trends to inform product strategy. Interact with other internal departments to formulate recommendations and actions

Lead a SCRUM team of Engineers, Designers, and Content writers to bring products to market. As product owner author user stories, acceptance criteria and ensure product

features are delivered according to specifications and on schedule

Oversee and enhance mobile and web analytics capacities

Oversee and enhance mobile and web marketing capabilities

Run AB tests and personalization campaigns

Manage FE tools ecosystem including – Test and Target (AB Test), (Deep linking), Kochava (Attribution), DTM (Tag manager). Be very comfortable ramping on other FE tools sets such as – Evergage, Crazy egg, ADA compliance, Heat mapping tools.

Build and track performance metrics and make enhancements to existing metrics and reports

This individual will be skilled in working across departments to collaborate with Business Managers, User Experience, Application Architects, Engineering Delivery Teams, Project Managers, QA, and Operations teams

This individual is an evangelist for his/her product and has a deep understanding of his/her customers’ needs, the product, and the competitive landscape. He/she builds strong cross-functional relationships, internally and externally. 

    What you will need to succeed:

Degree in business or computer Science or equivalent practical experience

6 years of total experience; 3 years as product owner or similar

3 years of experience as a Product Manager for a software product (B2B or B2C - cloud experience a plus)

The ideal candidate has prior experience with payments and is capable of picking up new knowledge fast.

He/she is a highly motivated self-starter, and has superb execution skills.

Passion for Web technologies, analytics, AB tests, Strong empathy for end customers.

The ideal Product Manager obsessively seeks to understand the customer’s perspective, is data-driven, has a bias toward action, and can break down complex problems into steps that drive product development.

Ability to understand, evaluate and discuss technical integration scenarios and

architectural concepts

Experience with agile development processes and frequent product release cycles

Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast paced environment

Experience in web and mobile analytics a strong plus

Experience in web and web marketing a strong plus

Excellent problem-solving, organizational and analytical skills

Get things done attitude; Self-motivated, with the ability to “roll-up sleeves” and prioritize

Excellent interpersonal and communication (written & verbal) skills

Attention to detail and a penchant for creating great customer experiences

Ability to break down complex requirements into simple documents, stories, and flows

Experience working in a large corporate environment a plus

Experience in global money movement a plus

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels.

We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depend on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category. 

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5 days 19 hours ago

Western Union Holdings Inc.


Associate Manager, Product Management Western Union Holdings Inc. - San Francisco, CA, United States


Location: San Francisco, CA

Company Profile:
Western Union Business Solutions is a global leader in foreign exchange and international payments. With industry expertise and market-leading technology, we help companies to deliver funds fast. In 2009, Western Union acquired Custom House, an award-winning industry leader with over 18 years of experience in international payments and currency risk management. By leveraging Custom House's technological innovation and industry experience with a globally-recognized company with a strong financial backing, this acquisition allowed us to further establish our presence in the field of global business-to-business payments, helping our clients to expand into competitive, profitable new markets.